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Inherit Zoom not working with bookmarks in Interactive PDF in InDesign v15.1.2

New Here ,
Jul 19, 2021 Jul 19, 2021

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Howdy team.

 

I've created an interactive document for call centre staff and need to have some buttons spread out across the document that navigate to certain topics for quick and easy data entry. One pain point I have though, is that the inherit zoom setting I've applied to my buttons appears to be changing the zoom to fit the entire page on the screen.

 

Steps I've taken to design this:

1. Create bookmarks in InDesign

2. Create buttons with "Go to destination" action

3. Under action settings, selected "Inherit Zoom"

4. I've also tried changing the zoom default settings in acrobat pro. 

 

Any solutions to this? Unforuntately I cannot share the document for company privacy reasons.

 

 

{Renamed by MOD}

 

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Adobe Employee ,
Jul 20, 2021 Jul 20, 2021

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Hi there,

 

Sorry about the issue. Could you please share a few more details like:

  • OS and version of InDesign & Acrobat
  • Is the issue related to this specific document, or it happens in other documents as well? If yes, could you please try to create a document with the same workflow mentioned above and use sample text and see if the issue is still there? If yes, share this sample document with us. You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link here or can share via DM.
  • Did this happen all the time, or it started happening recently? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.

 

Looking forward to your response.

 

Thanks & Regards,

Anshul Saini

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New Here ,
Jul 21, 2021 Jul 21, 2021

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Hi Anshul, thanks for getting back to me. 

I'm hoping there is a very simple step I am missing. 

  • OS and version of InDesign & Acrobat - MACOS-10.15.7, InDesign 15.1.2, Acrobat Pro DC 2021.005.20058
  • I've just trialed two different test documents and the behaviour is the same. (See attached here). When you click the button, no matter what you are zoomed into, it changes to 64.9% upon arrival at the destination.
  • This is the first time I've used this feature so I have no prior experience to reference this with. 
  • No recent changes to my system. This is a relatively new MacBook too (<12 months)

FYI: I am exporting as interactive PDF and not selecting "create tagged pdf" or "Create adobe layers"

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Adobe Employee ,
Aug 12, 2021 Aug 12, 2021

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Hi there,

 
Sorry for the delayed response. I would request you to please the original Ai sample file created for this PDF file you have shared above.

Regards,

Anshul Saini

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