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Interactive buttons not working as interactive PDF but they work when publishing online

New Here ,
May 19, 2024 May 19, 2024

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Hey, I'm having issues with my interactive buttons. Set up the buttons as Go to Destination. When I publish online the buttons work perfectly, however when I export the InDesign file as an Interactive PDF, the buttons don't work. Any ideas on how to resolve this issue, please? Thanks!

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Community Expert ,
May 19, 2024 May 19, 2024

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@Amram33573865ammk 

 

I've moved your post from Using the Community to InDesign.

 

Are you using Adobe Acrobat to view the PDF — or another PDF viewer?

 

Jane

 

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New Here ,
May 19, 2024 May 19, 2024

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Thanks, Jane. Yes, I'm using Adobe Acrobat. 

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Community Expert ,
May 19, 2024 May 19, 2024

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@Amram33573865ammk 

 

Do you see anything in Acrobat when you use the Prepare a Form tool and examine the Properties of the fields?

 

Jane

 

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New Here ,
May 19, 2024 May 19, 2024

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The attached is what I see when I prepare a form. I've this design template so many times and for some reason the interactive buttons have stopped working in this PDF. Very strange. 

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Community Expert ,
May 19, 2024 May 19, 2024

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@Amram33573865ammk 

 

Since you've used this template successfully many times, it is very strange. For testing purposes, can you copy and paste a couple of field to a new PDF document to see if they work outside of the template? (You need to be in the Prepare a Form tool to copy and paste.)

 

Jane

 

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Community Expert ,
May 19, 2024 May 19, 2024

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PDF is a different format to InDesign's Publish Online, which is based on HTML5.

You can only use simple hyperlinks in an Interactive PDF, such as a word or words or a shape such as an image. Don't use roll-over buttons, they won't work on smart phones and tablets.

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New Here ,
May 19, 2024 May 19, 2024

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Thanks, Derek. I've used Bookmarks as usual and not viewing on iPad or Mobile. Only on Desktop.

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Community Expert ,
May 19, 2024 May 19, 2024

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I replied, assuming the PDF is to be distributed to other users where you can't specify what PDF viewer they may use. If you have a closed system that might change the spec.

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