Interactive Pdf challenges

New Here ,
May 31, 2022 May 31, 2022

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I'm looking for some insight on interactive pdf text entry. I've created several in InDesign for work. Some users are able to download them, save to desktop, and enter text no problem. Other users, including other computers in my own household, are not able to do this w/o the text shrinking when they switch to another item on the document. Or, they are limited to one sentence of text entry. Any thoughts? See all attachements. Attachments include instructions to end-user on how to download and then type into the pdfs once saved to desktop.

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LEGEND ,
May 31, 2022 May 31, 2022

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You are telling people to use Preview. Don't. Preview is well known for breaking forms, your users MUST be told clearly to avoid it. Tell them to install Acrobat Reader, and to open in Acrobat Reader. 

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New Here ,
May 31, 2022 May 31, 2022

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ok thank you!

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New Here ,
May 31, 2022 May 31, 2022

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I downloaded Acrobat Reader to a computer that did not have it prior. I'm currently opening the interactive pdf on that computer, in AR.....and I'm only allowed one line of text. I downloaded the same document on another compter, in preview, and I was allowed to type several lines of text. This computer has Adobe, but I didn't use it to open the file.

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New Here ,
May 31, 2022 May 31, 2022

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See example

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New Here ,
May 31, 2022 May 31, 2022

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In Acrobat Reader...only one line of text permitted

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Adobe Community Professional ,
May 31, 2022 May 31, 2022

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When you made the text field in InDesign, did you check on Multiline?screenshot.png


— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor

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Adobe Community Professional ,
May 31, 2022 May 31, 2022

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That panel can be opened via Window > Interactive > Buttons and Forms.


— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor

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New Here ,
Jun 01, 2022 Jun 01, 2022

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HI Dan, thanks for the info, I was not the creator of these forms so I'm jumping in after a previous person no longer on staff. I followed the step you lined out and when I got to the page I was unabl eto enter any text or make changes in the buttons and forms, see attachment.

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Adobe Community Professional ,
Jun 01, 2022 Jun 01, 2022

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You need to select it with the selection tool. You have the type tool active.

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New Here ,
Jun 01, 2022 Jun 01, 2022

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ah got it! Thank you so much!

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New Here ,
Jun 03, 2022 Jun 03, 2022

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In going through all my doc, and making sure they are multiline....all went well, with exception to one doc. I think I must have clicked something by accident. See attached. When I export from Indesign to Interactive pdf, the text on the first page of the document no longer shows up. The second page is fine.

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