I've got a strange problem happening when I export an accessible interactive PDF from Indesign.
I am working with an agency to create an accessible PDF for a client. Apart from the obvious rarity of accessible PDFs and the agency explaining that it isn't the ideal way to go, the client wants to go that way anyway.
There are a number of internal hyperlinks that take the reader from the contents page to various chapter divider pages throughout the magazine. Once the interactive PDF has been created these links view correctly on my mac and also the agency's mac. But when the client clicks the links, they are taken to other pages.
There was an issue with the sectioning and numbering which I have sorted but the error still persists. And the fact that we can't replicate the issue at our end is very odd.
If anyone has seen this before or knows of a work around it would be most appreciated as I can't seem to find this issue on a usual google search.
We are sorry for the delay in response. We would love to investigate the issue on our end. Is it possible for you to share the download link to this InDesign file? If yes, then please share the link with me over a private message.
It would also be helpful to share the link that is expected to open when the client clicks on it and the link that is getting opened.