Is it normal for InDesign to take over a minute to open on a 2017 iMac running Big Sur 11.5.2?

Participant ,
Sep 11, 2021 Sep 11, 2021

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My computer seems to have slowed down noticeably after some OS update.  It is a 2017 iMac 8 GBs of RAM and a Fusion hard drive.  It takes over a minute to open InDesign and a project.  Has anyone else experienced this and is there a cure?

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Adobe Community Professional ,
Sep 11, 2021 Sep 11, 2021

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Can you please confirm you have the latest version of ID installed? There was an update on this.

https://community.adobe.com/t5/indesign-discussions/indesign-2021-on-mac-big-sur-is-extremely-slow/t...

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Participant ,
Sep 11, 2021 Sep 11, 2021

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I am running InDesign 16.4, which seems to be the latest version,

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Adobe Community Professional ,
Sep 11, 2021 Sep 11, 2021

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There is a probability that you need to reset preferences. Here is how:

https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshoo...

Mike Witherell

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Adobe Employee ,
Sep 12, 2021 Sep 12, 2021

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Hi there,

 

Sorry to hear aout your experience. In addition to the helpful suggestions given by Diane & Mike, please try creating a new user account on you macOS & see if you see a difference in the performance of the app there.

Additionally, you may follow the instructions given on this community post to improve the performance . Hope it helps.

 

Regards,

Ashutosh

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Participant ,
Sep 19, 2021 Sep 19, 2021

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I did a clean re-install, but of course I had to migrate my data from a backup.  I reset InDesign's preferences and have spent a lot of time restoring things to be the way I want them.  Performance may have improved somewhat, but it still takes a minute to open the app and a large document.  Other apps like Photoshop and Filemaker also open slowly.  For now I am just living with it, and I can only guess that it has something to do with cacheing or compressed memory or disk space.  I have First Aid on the disk several times.  I don't know enough to interpret what Activity Monitor says is going on when I open the app.  I appreciate the efforts to help with this.

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Adobe Community Professional ,
Sep 19, 2021 Sep 19, 2021

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InDesign launches in 7 sec on my 2019 iMac and 13 sec on my late 2012 iMac, so over a minute would not be normal. Both are running Mojave.

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Adobe Community Professional ,
Sep 19, 2021 Sep 19, 2021

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8 GB of RAM isn't really enough and how much spare hard disk capacity do you have?

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Participant ,
Sep 19, 2021 Sep 19, 2021

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My internal drive has 250 GBs of free space.  It is a 1 TB drive.

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Participant ,
Sep 19, 2021 Sep 19, 2021

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I just timed it again.  Opening InDesign without trying to open a document takes over a minute to get past the splash screen to the point where I have the choice of opening a previous document or creating a new one.  Even then it gets a spinning beachball a couple of time when I try to scroll down to select a document.

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Adobe Community Professional ,
Sep 19, 2021 Sep 19, 2021

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My 2012 iMac opening in 13sec only has 8GB, so it seems like it might be Big Sur related. Did you try @Ashutosh_Mishra suggestion of creating a new user account? Have you tried a safe boot?

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Adobe Community Professional ,
Sep 19, 2021 Sep 19, 2021

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As Derek pointed out, 8GB of RAM is half the recommended amount. It's a reasonably cheap upgrade.

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Participant ,
Sep 20, 2021 Sep 20, 2021

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The Apple store says a 16GB module is $400 and a 32GB module is $800.  That does not include installation, and it's not my idea of "reasonably cheap."  I could buy the memory from some other source for less but installing it on a 2107 iMac involves removing the display and I question whether I want anybody other than an Apple technician doing that.

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Adobe Community Professional ,
Sep 20, 2021 Sep 20, 2021

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FWIW, I just built a new machine. 64 GB of RAM cost me less than $300.

 

That out of the way, you, unfortunately, bought an horribly underpowered machine. 8GB is barely enough for the operating system.

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Participant ,
Sep 20, 2021 Sep 20, 2021

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If you built a Mac for less than $300, I'd sure like to hear how.  And I still don't understand why I don't have enough RAM if I have 1.95 GBs of RAM used for Cached Files.  I suspect a lot of these cached files could be trashed and just reloaded as required.

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Adobe Community Professional ,
Sep 20, 2021 Sep 20, 2021

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I didn't build a Mac, I build my own PC and it was the RAM that cost $300. Sorry if you misunderstood.

Back to your issue. Does it take a minute to start up if you close it and open it again?

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Participant ,
Sep 20, 2021 Sep 20, 2021

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When InDesign opens one of my documents which has 810 photos on 237 pages, Activity Monitor says it is using 1,25 GBs of RAM.  It says the Swap Used is 0 bytes and it says Memory Used by everything is 6.02 GBs.  Cached Files use 1.95 GB, but I have no idea what files are being cached or how I control the amount of memory being used to cache files rather than run the current app.  I don't see why I need more than GBs of ram to work in InDesign.

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Adobe Community Professional ,
Sep 20, 2021 Sep 20, 2021

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If InDesign is taking over a minute to simply launch, the problem isn’t RAM there’s something going on with your system. As I mentioned above I have a much older 2012 iMac with 8GB and InDesign works just fine on it for light work.

 

Does the delayed launch happen with a safe boot—starting up with the shift key down?

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Adobe Community Professional ,
Sep 20, 2021 Sep 20, 2021

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It may not be InDesign causing it. What else is running on that machine? I'd try creating a new user account and then start InDesign from there.

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Participant ,
Sep 20, 2021 Sep 20, 2021

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Yes, I tried it with a new user running nothing else and it still took over a minute to load InDesign.  Most of the time is spent with the splash screen displaying a series of messages about what it is loading.

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