Issue with indesign after OS upgrade to 12.3.1

Community Beginner ,
Apr 13, 2022 Apr 13, 2022

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SO i ran the update this morning. Now i can't just "save" files to my external hard drive in indesign 17.2 without them then opening up as READ OLNY. Locally it works fine though.

I've check all pernissions did an indesign reinstall - ALso tried a different external drive but still the same issue arises. SO its must be an OS/indisng issue.

Are there any solutions to this or has anyone else come across this since updating?

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New Here ,
Apr 13, 2022 Apr 13, 2022

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Hi,

Had the same issue with a few clients, Sophos AV caused the issue. Weirdly only happens with InDesign, Illustrator & Photoshop saved fine.

InDesign would save to the local machines SSD fine, tried connecting to the network share using AFP / SMB made no difference.

Do you have Sophos AV installed by any chance?

Cheers

 

Chris

 

 

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Community Beginner ,
Apr 13, 2022 Apr 13, 2022

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hi there,

 

not sure what : Sophos AV is

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Community Beginner ,
Apr 13, 2022 Apr 13, 2022

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just searched on mu HD and nothing has come up.

 

 

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New Here ,
Apr 14, 2022 Apr 14, 2022

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Glad to hear its sorted - Sophos is an Anti Virus product

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Community Beginner ,
Apr 13, 2022 Apr 13, 2022

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Having identical issues after updating to 12.3.1, across Illustrator, InDesign, and Photoshop.

 

Also experiencing issues with linked images in InDesign.

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Community Beginner ,
Apr 13, 2022 Apr 13, 2022

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been searching for fixes - but no joy. thought it was my external drive giving up at first. HAve been in chats with Adobe and someone is calling me back at some point. Its got to be an OS/CC conflict somewhere.  ANy idea of any fixes apart from saving locally then copying across.

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Community Beginner ,
Apr 13, 2022 Apr 13, 2022

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no, they've only followed up with asking me if I'm able to do that (save to desktop and drag over)

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Community Beginner ,
Apr 13, 2022 Apr 13, 2022

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this has worked for me -

 

"Go to your Mac System Preferences/Security and Privacy and grant Illustrator Full Disk Access."

 

You may have to click on the "+" and add Illustrator

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Community Beginner ,
Apr 13, 2022 Apr 13, 2022

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yes! genius!!! That has worked perfectly - thanks so much. The update must have chnaged the settings somehow 🙂

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