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In recent months, when I send a printer a packaged InDesign file that has gradients, the gradients disappear when they try to open the PDF in Illustrator. I'm not sure why they can't print using the InDesign file, but my question is why are the gradients disappearing? Is there some setting in InDesign that I'm missing? BTW, I'm using a Mac.
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"when I send a printer a packaged InDesign file that has gradients, the gradients disappear when they try to open the PDF in Illustrator. "
Hi Michele,
it's never a good idea to open a PDF in Illustrator.
( The one exception is perhaps if you place and link the PDF page. )
If your PDF contains both RGB and CMYK elements Illustrator will either convert them all to RGB or CMYK.
That's only one problematic thing that will happen.
The printers should be able to print from an exported PDF/X-4 where images were not downsampled and colors were not converted. And where transparency is maintained.
What can you do?
Provide a correct PDF/X-4.
That's all.
Regards,
Uwe Laubender
( Adobe Community Professional )