You know that you can provide a link to the forum entry too. That makes it easier for us to follow-up. Hover-click the date of the corresponding entry to copy the link.
This is a really frustrating issue. I've determined that the issue is because my company runs WebRoot in the background. This is not something that can be changed. (...)Can Adobe please work on this issue or provide a solution/workaround? Thanks!
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By @Mill Creek Park
As it seems that WebRoot is hijacking the keyboard, you will need to talk to WebRoot: https://community.webroot.com/webroot-business-endpoint-protection-20/indesign-on-mac-202669. By now, they should have a workable solution for this.
ABAMBO | Hard- and Software Engineer | Photographer