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Issues with Monitor Displays and InDesign tools

Community Beginner ,
Feb 04, 2025 Feb 04, 2025

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I recently got new monitors. Ever since I've been having this issue where ONLY IN INDESIGN, I am unable to move objects with the direct selection tool where I want them to go. If I try, the object will jump across the screen or refuse to move all together. Nothing is locked. This happens for any kind of object in all documents. Sometimes when I try to move something, it randomly creates "snippets" on my desktop as well. I can use the arrow keys still to move objects around. I seem to be getting a similar error anytime I try to click and drag anything. For example, duplicating a page by dragging the page down to the + "Create new page" button at the bottom of my pages window or duplicating a swatch in a similar fashion in the swatches panel. I can right-click and still duplicate both. It's only when I drag that I get a red error circle. This problem was ONLY OCCURRING when I had Indesign on the monitor's screen. It was working fine if I moved it over to my laptop screen.

 

A temporary fix I've found is making my monitor the "main display" in my display settings. Now I can work normally on Indesign on the monitor. BUT the problem still happens if I move my indesign over to my laptop screen instead now. If I unplug from my monitors, InDesign works fine on my laptop.

The problem started after I updated my windows to the most recent update. I've reset my preferences, updated my indesign from 2024 to 2025, uninstalled and reinstalled indesign, updated my NVIDIA driver, tried plugging in completely different monitors, restarting my computer, etc etc. I don't want to rollback the update because I think that's a temporary fix. 

 

Any advice?

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Bug , Performance

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correct answers 1 Correct answer

New Here , Feb 06, 2025 Feb 06, 2025

Uninstalling the Microsoft update fixed it for me. Thanks!

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Adobe Employee ,
Feb 04, 2025 Feb 04, 2025

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Hello @Allyson5C0E

 

Thank you for reaching out. We've received multiple reports regarding this issue. Could you please provide the following details to help us investigate further?

1. InDesign version you are using.

2. OS details: Save the msinfo32 file by following these steps:

 - Open Command Prompt as an administrator.

 - Type 'msinfo32' and press Enter.

 - Click on 'File' > 'Save' and provide the saved file.

Additionally, could you test the issue after uninstalling the Microsoft cumulative update KB5050094 and let us know if it resolves the problem?

For better understanding, please share a recording of the issue (you can use your mobile phone for this).

 

Looking forward to your response.


^

Abhishek 

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New Here ,
Feb 06, 2025 Feb 06, 2025

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Uninstalling the Microsoft update fixed it for me. Thanks!

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