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Key commands stop working Indesign CC20

New Here ,
Nov 05, 2020 Nov 05, 2020

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Dear Adobe,

 

This is not a new issue, but an ongoing one.

The problem is this: 

Keyboard shortcuts and keycommands stop working in Adobe inDesign. 
The most frustrating one is the "spacebar" command to drag the screen around. When the issue comes, you can no longer grab the 'screen or page' to move it about.

Cmd+Spacebar no longer works for zoom.

Shift+CMD no longer works for enlarging a placed graphic.

In short nothing works as it should do (apart from CMD+0 for full screen viewing).

 

In the past, closing down anything to do with Google seemed to solve the problem. Close down Chrome and hey presto, key commands came back. 

Now this issue is happening at random points during the day and the only way to gain control over the key commands in Indesign (and possibly illustrator) is to restart the mac. Closing down Google no longer solves the problem.

 

I am using a 2012 iMac running Catalina version 10.15.7. My CC is up to date with the current downloads.

 

What is happening pleases and how do we/you rectify this issue without having to restart the computer.

 

Thanks!

 

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correct answers 1 Correct answer

Adobe Community Professional , Nov 05, 2020 Nov 05, 2020
Most often, failing keyboard modifiers (Shift, Option/Alt, and Space Bar) are NOT caused by InDesign. They are caused by other applications/extensions which "steal" keystrokes. This are often virus blockers, or browser extensions. (And it's not only InDesign, if would affect other applications as well.) The way to test this is to reboot your computer, and if possible disable startup applications. Then launch InDesign FIRST. If those keyboard modifiers now work, that's the problem. It may take ...

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Adobe Community Professional ,
Nov 05, 2020 Nov 05, 2020

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Most often, failing keyboard modifiers (Shift, Option/Alt, and Space Bar) are NOT caused by InDesign. They are caused by other applications/extensions which "steal" keystrokes. This are often virus blockers, or browser extensions. (And it's not only InDesign, if would affect other applications as well.)

 

The way to test this is to reboot your computer, and if possible disable startup applications. Then launch InDesign FIRST. If those keyboard modifiers now work, that's the problem. It may take some trial and error to figure out which application is causing the problem.

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Adobe Community Professional ,
Nov 05, 2020 Nov 05, 2020

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Yes, to add to Steve's reply, Spotlight often the culprit. System Prefs > Spotlight, click the Keyboard Shortcuts button at the bottom. 

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New Here ,
May 10, 2021 May 10, 2021

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I have tried this and it still doesn't solve the issue on my machine. Any other ideas? Thank you!

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