Large Files not Opening InDesign 2025

Report · Mar 24, 2025

As of yesterday, I have been unable to open any of my InDesign files saved in the Adobe Cloud that are larger than 10MB and I have tried opening them on different computers. When I go to the Creative Cloud desktop app and try to download them, when they are on the desktop and I select 'Get Info', they are 0 bytes.

I have gone through every troubleshooting option I've seen available and have yet to find a solution to this. This is rather important as I have hundreds of hours of work saved In the Adobe Cloud on InDesign that I need for my master's assignment due in 6 weeks...

P.S. I have uninstalled/reinstalled, cleared the cache, restarted everything, etc.

I have a MacBook Pro 16-inch 2021 with 16GB memory for reference.

Report · Mar 25, 2025

Hi Josh,

Thank you for trying all the steps suggested. Would you mind connecting with our support team using this link: https://adobe.ly/4j0PFzU for direct assistance so that they can remote into your system and help you?

Once the issue is resolved, please feel free to share the steps that helped you fix the issue which might help other customers in resolving the similar issue.

Thanks,

Harshika

Report · Mar 25, 2025

Thank you for the reply. Where do I go after I click on the link that you provided? I cannot use the virtual assistant as it says, "A member of your organization is a designated contact for issues with your Adobe products. Reach out to your administrator or IT contact for help." (my account is with my university, Auckland University of Technology). However, I have already tried to sort this issue with them to no avail.

Report · Mar 25, 2025

@Josh36916224h08o

Are you referring to "Creative Cloud Synced files"?

https://helpx.adobe.com/uk/creative-cloud/help/share.html

Report · Mar 25, 2025

Yep! I can open files saved to my desk top, however, not the Creative Cloud Synced files.

Report · Mar 25, 2025

Yep! I can open files saved to my desk top, however, not the Creative Cloud Synced files.

By @Josh36916224h08o

Have you checked link I've provided?

There is a frame at the top - with more links:

https://helpx.adobe.com/uk/creative-cloud/kb/eol-creative-cloud-synced-files.html

Report · Mar 25, 2025

Are you able to copy thes files from the cloud onto your hard drive and open them there?

Report · Mar 25, 2025

Unfortunately, I have already tried copying them over externally, however, as soon as they are anywhere outside of the Adobe Cloud they appear at 0 byte files.