Links not working

[kristopherl]

Hi folks! We're producing a document via an XML import.  The issue we're having is that most of the links inside the imported content are not linkable.  Attached is a perfect test case.  The first link ("public website") works but not the second ("MyW&J").  As you can see, the structure is the same so we're stumped as to why it's inconsistent.

Notes:
- only the first link in the content of the entire document works

- BUT all of the "mailto" links work.

We've checked every imaginable setting for import and Indesign. Any ideas on what to check? Other technotes that might help?   Thanks! Kris 

[kristopherl]

Here's the output PDF.  If anyone would like to see the XML file used for input, let me kow.

[kristopherl]

Okay, I tested every single link inside the document and I was able to find some consistency.  Here's what I discovered:
-- all HTTP links work
-- all HTTPS links do not work except:
-- -- the very first one on page 4 ("public website")
-- -- and if the text is printed as an actual "https://www.xyz.com"

I can't make sense of this inconsistency.  Any ideas?

[kristopherl]

Anyone have any ideas? Thoughts?

[kristopherl]

Very helpful. Love the support. Thank you Adobe.

[Jeffrey_Smith]

One thought is the ampersand in the label. If I create a hyperlink manually with "myw&j" it works with no issue. Perhaps the xml encoding for the import is causing an issue.

[babak24066306gjns]

My indesign is 2022, when I want to open a new document, the software is locked, what should I do, thank you

[BobLevine]

Your question makes no sense and you've hijacked a two-year-old post that has nothing to do with it. Please start a new discussion with full details.