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Links to text anchors look OK in InDesign but don't work in PDF

Engaged ,
May 09, 2024 May 09, 2024

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I'm working with an InDesign document containing links to text anchors within the same document. The links look fine in the InDesign Hyperlinks panel, with correct sources connecting to correct destinations. When exported to EPUB, the links translated into HTML all work fine. But when exported to PDF, they almost all fail, even though Acrobat seems to recognize them as legitimate links.

 

A colleague and I have been tying ourselves in knots over this for a week. We are both experienced InDesign users whose livelihoods depend on working links!

 

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Community Expert ,
May 09, 2024 May 09, 2024

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What version of ID? What OS?
What settings are you using when exporting to pdf?
What software app are you using to view the resulting pdf?

Mike Witherell

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Engaged ,
May 10, 2024 May 10, 2024

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Hi Mike — thanks for the reply.

 

I'm always careful to be sure that the "Bookmarks" and "Hyperlinks" check boxes are checked in the "Include" section of the PDF export settings.

 

I'm using InDesign 19.4 × 64 on Windows 11 Home Version 23 H2. I've also tried the export using both InDesign 19.4 and 19.1 on a Mac mini (Late 2014) running OS Monterey 12.7.4. No luck!

 

However, overnight I think I might have stumbled upon the source of the problem. I'll need to do further testing today, but if I'm right, I'll post details to the forum. I know that other InDesign users often run into problems with hyperlinks to text anchors.

 

Thanks again! — Jeremy

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Engaged ,
May 10, 2024 May 10, 2024

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I should have added that I've tried several PDF reading applications: Adobe Acrobat, Acrobat Reader, Firefox, etc. on both platforms.

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