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Logitech Craft keyboard crown functionality for InDesign 19.0

Explorer ,
Oct 11, 2023 Oct 11, 2023

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Hi folks

I know that this issue re-surfaces periodically, and now it seems to have happened again.

Latest versions of InDesign, Photoshop and Illustrator installed today via Creative Cloud. Crown Zoom control working fine in Ps and Ai, but only zooms out with Id.

I've tried the usual fixes relating to removing the Adobe software from the Logitech Options 'Application Specific settings' list and then re-installing. Have restarted the PC etc. - all the usual solutions. But nothing is working to solve the problem.

Any suggestions?

Thanks,

Rob

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Bug , Performance

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correct answers 1 Correct answer

Adobe Employee , Oct 11, 2023 Oct 11, 2023

Hi @robp84761683 ,

 

Sorry to hear about the trouble. Have you already tried the suggestions shared here? If yes, please share the version of the Operating System and hardware details so we can try to reproduce the issue on our end.

 

Thanks

Rishabh

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Adobe Employee ,
Oct 11, 2023 Oct 11, 2023

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Hi @robp84761683 ,

 

Sorry to hear about the trouble. Have you already tried the suggestions shared here? If yes, please share the version of the Operating System and hardware details so we can try to reproduce the issue on our end.

 

Thanks

Rishabh

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Explorer ,
Nov 13, 2023 Nov 13, 2023

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Hi

Have you made any progress on finding a solution to this problem?

My PC is running the latest version all Logitech drivers, but the zom function is still not working in InDesign 2024 (19.0.1). It works fine in InDesign 2023 (18.5.1).

I pay my subscription to Adobe every month to get support as well as to be able to use the software, so this matter really needs to be resolved.

Thanks

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Explorer ,
Jan 04, 2024 Jan 04, 2024

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LATEST

Hi

No one from Adobe has responded on this, and the latest release of InDesign (v 19.1) hasn't resolved the problem.

Logitech firmware is up-to-date.

Please can Adobe sort this - subscribers pay a lot of money for your software, so it should work properly...

Thanks,

Rob

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Community Expert ,
Oct 11, 2023 Oct 11, 2023

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Have you updated the Logitech software and drivers?

 

In 99% of cases where a third-party tool (hardware, software or combined) fails to work properly, even with only one app, the fault lies with the tool not being updated or compatible, and needs the fix to come from that end. (Once in a while it's because an app uses a nonstandard method to, say, move a cursor, but that usually causes a spectrum of incompatibility and is easily isolated.) I'd start with Logi here.


╟ Word & InDesign to Kindle & EPUB: a Guide to Pro Results (Amazon) ╢

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Explorer ,
Oct 11, 2023 Oct 11, 2023

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Hi Rishabh

Yes I have tried those resolutions and they haven’t worked.

My PC spec is shown below:

Device name CL-Desktop
Processor Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz 3.60 GHz
Installed RAM 64.0 GB
Device ID 8B5B9773-FE4B-4400-B5C1-1AE5E98823D8
Product ID 00326-00798-20715-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen support

Edition Windows 10 Home
Version 22H2
Installed on ‎15/‎11/‎2020
OS build 19045.3570
Experience Windows Feature Experience Pack 1000.19052.1000.0

InDesign is v19.0 – updated today.
Logitech Options is v10.10.58 – also updated today.

Craft keyboard firmware is 007.002.00021 - this has been checked (using the Logi firmware update tool) and should be the latest version also.

Thanks,
Rob

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