Low res output in pdf

[Jallenwana]

I am having an issue with InDesign files, when exported to PDF areas with linked media produce low res images within the pdf. Our system is set up with a server that has our customer files in their own folder. The individual ads (INDD) are placed inside a page for layout (nested INDD files).

If I relink the file in the links panel and re-export the pdf look great!. If I restart InDesign, the low res issue returns, No one else in the office has this problem. 

Any ideas would be appreciated

Jallen

[Eugene Tyson]

Sounds like the link to the server is not established - so you relink and it works.

Restart InDesign and the problem returns, because InDesign is not reaching the server, perhaps?

Hard to know.

Can you show your links panel when you restart InDesign and the link is low-res?

[Jallenwana]

I don't think InDesign is having issues reaching the server, the main file is on the server as well

[Eugene Tyson]

Maybe it's the special character & in the filename. 

[Jallenwana]

I looked at other filename and paths in the main document, and problem ads don't have any special characters. Good idea though!

[Jallenwana · Accepted solution]

I found the issue that was causing the low resolution export. The "Check links before opening Document" needs to be checked in Prefrences/File Handling. I had turned it off to speed up my workflow. I check preflight when exporting to PDF, and nothing showed an error. This seems to be a bug. Not checking links when opening should not affect the PDF process of getting all the assests when exporting.

[Rene Andritsch]

Please report that problem on the InDesign User Voice so the team can have a look at it: https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs