Mac replace, InDesign files unable to be opened with new Mac (same version of InDesign 17.0.1)

Report · Jan 23, 2022

Hello everyone,

I just replaced my laptop MacBook Pro (2014) with the new one MacBook Pro 2021 (M1 Pro) and I'm not able to open the old file created.. I have same version of InDesign installed in both systems. The error the appears is:
"unable to open the file "xxxxxx.indd" . It is possible that Adobe Indesign doesn't support this format file, some plug-in is missing or the file is actually opened by another application".
Obiously nothing of the previous situation is present.

Someone may help me?

Report · Jan 23, 2022

How did you move the files to the new machine? Are you working from a cloud service such as Dropbox or OneDrive? If so, make sure to turn off any smart sync feature so that your files are stored locally instead of forcing a download on demand.

Report · Feb 01, 2022

Ehi mate, you had reason! I move my data with a USB stick to check and it worked.. thanks!