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Mise à jour InDesign

New Here ,
Aug 27, 2021 Aug 27, 2021

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Bonjour,

J'ai effectué une mise à jour de mon logiciel InDesign.

Malheureusement, je suis sous Windows 7 et non Windows 10, mon application a lâché complètement. Je n'arrive plus à l'ouvrir, elle figure sur mon bureau comme si je l'avais désinstallé...

Avez-vous une solution ? J'ai essayé de contacter le service client par téléphone mais c'est en anglais et c'est très compliqué de comprendre... Avez-vous une adresse e-mail du service client ?

 

Merci de votre aide précieuse !! 🙂 

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Adobe Community Professional , Aug 28, 2021 Aug 28, 2021
It sounds like you may be having problems connecting to the Adobe servers, which is necessary to confirm your subscription to InDesign is current. Open the Creative Cloud application again and try clicking on the round icon at the top right corner of the window, sign out of your account, then sign back in using your user name and password. Here is a link to your specific error code, which might also help: https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html?promoid=P3KMQVVS&mv=other#errorP206...

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Adobe Community Professional ,
Aug 27, 2021 Aug 27, 2021

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You can install an earlier version of InDesign from the Creative Cloud app.

earlier versions.png

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New Here ,
Aug 27, 2021 Aug 27, 2021

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Même lorsque je télécharge l'ancienne version, ça ne marche pas. Cela indique : "Nous ne parvenons pas à accèder aux serveurs Adobe. Vérifier votre connexion Internet et vos paramètres de pare-feu, puis cliquez sur Réessayer. Code erreur : P206" 

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Adobe Community Professional ,
Aug 28, 2021 Aug 28, 2021

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It sounds like you may be having problems connecting to the Adobe servers, which is necessary to confirm your subscription to InDesign is current. Open the Creative Cloud application again and try clicking on the round icon at the top right corner of the window, sign out of your account, then sign back in using your user name and password.

Here is a link to your specific error code, which might also help:

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html?promoid=P3KMQVVS&m...

Note at the very bottom of the web page, you can change your region (to France).

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Adobe Employee ,
Aug 29, 2021 Aug 29, 2021

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Hi there,

 

Sorry to hear about your experience. Since you're getting error related to Adobe server connections, I'd recommend following the suggestions given on this help article. You may change the region to France as Luke suggested earlier to get your regional page. Let us know if it helps.

 

Regards,

Ashutosh

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