Missing font modal or alert not appearing when opening files with missing fonts

[cwatkins@payden.com]

I then can't do anything in Indesign and get a "Cannot handle the request because a modal dialog or alert is active." message.

I have lots of files that used Type 1 fonts and need to update to Opentype versions of the fonts. I have removed the old font files to make this easier to track but now whenever I open an indesign file with the old fonts, i do not get the missing fonts warning but the software acts as if the warning there. 

I have tried finding if the warning was hidden behind another window but it isn't. It popped up correctly once but has not appeared since. I usually have to Force Quit indesign once this happens and that doesn't actually fix anything. I have also restarted my machine and reinstalled Indesign 18.1. Files that I have already updated the fonts in open fine but as soon as I open a file with the old missing fonts it locks up.

Mac OS Ventura 13.0.1

[davecourtemanche · Accepted solution]

When you reinstalled, did you use the "cleaner" app to remove all vestiges? Have you deleted preferences?

[cwatkins@payden.com]

I did not delete preferences the first time I uninstalled but that seems to have fixed it now.

Thank you!