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missing icons indesign

New Here ,
Dec 01, 2021 Dec 01, 2021

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hi


since i made the indesign update the .indd files show a white icon
yet the file association is correct and shows an indd icon

Thanks

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Community Expert ,
Dec 01, 2021 Dec 01, 2021

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Did you restart your computer?

If that doesn't work, will need more info, such as Mac or Windows.

David Creamer: Community Expert (ACI and ACE 1995-2023)

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New Here ,
Dec 01, 2021 Dec 01, 2021

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yes i restart pc

Os is windows 10

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Adobe Employee ,
Dec 02, 2021 Dec 02, 2021

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Hi there,

 

Sorry to hear about the trouble you are facing. I would suggest you to try the following steps and let us know how it goes:

  • Press Window/ Start Button + R
  • Type - regedit > press enter
  • Go to the following location: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\
    Explorer\FileExts\
  • Locate .idml & .indd > OpenWithList
  • Make sure Name "b" & Data "InDesign.exe" values are correctly inserted in both the file extension registry settings.
  • Restart Windows

Anshul_Saini_0-1638465552786.png

I hope it helps!

 

Regards,

Anshul Saini

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New Here ,
Dec 06, 2021 Dec 06, 2021

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Hi Anshul,


After cheking regedit.

the two keys are the same as what explains in your sharing.
Trouble is the same

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Adobe Employee ,
Dec 07, 2021 Dec 07, 2021

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Thanks for checking this. I'd recommend you to connect with our technical support team (https://helpx.adobe.com/contact.html?rghtup=autoOpen). The team here would be able to perform remote troubleshooting and assist you accordingly.

 

Regards,

Anshul Saini

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