.mp4 file in inDesign CC doesn't export properly in interactive pdf

[CamCam]

Hi there,

I am really struggling to embed a .mp4 video file into an interactive pdf. I am using the latest version of inDesign CC and Acrobat Pro DC.

I have four .mp4 video files in my interactive pdf; all work well except one. All video files preview well with good quality and sound in the EPUB interactivity preview window in inDesign. However, when I export the file as an interactive pdf and open the interactive pdf, the problem occurs. One of the videos blanks out as a black screen and the video doesn't play. All other .mp4 videos play. I've tried to re-export this one 'problem' video file into a FLV format, but the problem persists. I've looked at the specs and I don't see why it's causing this problem because the file plays nicely on my mac.

Please help me sort this out. It's highly frustrating!

Thanks in advance

[Derek Cross]

You might find this helpful: It's okay to say no to interactive PDF

[Champagne]

I've searched for similar answers, and your comments, in particular, aren't helpful. 

[BobLevine]

Still, 6 years later and it's the truth. You're wasting your time with comments such as this and trying to place video in a PDF.

[Champagne]

I must be wasting my time paying for a subscription to a service that can't do such a basic task.

[BobLevine]

About as basic as using a hammer to cut a board in two. 

[Steve Werner]

Adobe Media Encoder CC is included with your subscription. See if you can re-encode it there to make it work. Sometimes having a different application re-create the file will fix the problem.

[BobLevine]

EPUB preview has ZERO to do with PDF. I'd go with Steve's suggestion first.

[CamCam · Accepted solution]

Thank you for your help!

I tried Media Encoder and the file still had problems. I however managed to figure out the problem differently. I just opened up the edit options in Acrobat and added a link to the video in the exported pdf.

[Derek Cross]

It would be worth testing in PDF readers other than Acrobat.