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I have had my technical support team uninstall/reinstall all Adobe products, and we've removed CC libraries from appdata/roaming. This resolves the issue temporarily, but it always comes back. Is there a way to permanently resolve this and keep my CC library from disappearing?
Start by letting us know more: Does this only happen in InDesign, or in all your other CC applications? Please tell us what operating system (exactly) you're running. Please tell us (exactly) what InDesign version you're using.
It is in all of my CC libraries applications. I'm using Photoshop 22.5.1 , Illustrator 25.4.1 , and InDesign 16.4. I'm not sure what exactly you mean by operating system but my computer is running Windows 10 Pro.
Sorry to hear about your trouble. Is your CC libraries panel not loading or showing up? Could you please share screenshots or a small video demonstrating the issue? It would really help us understand the issue and assist you accordingly.
Here is a screenshot of what's happening.
That happens in all apps as well.
Thank you for sharing the screenshot. You may ask your technical support team to try the steps suggested in this help article (https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-pro...). I hope it helps!
They've tried all the suggested steps, and I am still having issues. It will work temporarily but then default to this again. We have tried everything suggested which is why I'm reaching out to you.
Sorry to hear that. You may try creating a new user account (https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-...) and run your CC apps there. Also, are you using Office Internet? Do they use a VPN? If yes, please try connecting to your Mobile hotspot or personal Internet & see if that helps.
Do the libraries exist in your Creative Cloud web account?:
yes it does.
Thanks for sharing the details. I would recommend you to connect with our technical support team (https://helpx.adobe.com/contact.html?rghtup=autoOpen). The team here would be able to perform remote troubleshooting and assist you accordingly.