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Não é possível abrir o arquivo no Adobe InDesign

New Here ,
Oct 19, 2021 Oct 19, 2021

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Tento abrir um arquivo no Adobe InDesign e aparece a seguinte mensagem:

 

"Não é possível abrir o arquivo 'xxxxx.png'. O formato do arquivo pode não ser suportado pelo Adobe InDesign, o plug-in que suporta esse formato pode estar ausente, ou o arquivo pode estar aberto em outro aplicativo."

 

Já tentei abrir no formato .pdf também e não obtive sucesso. O arquivo não está aberto em outro aplicativo.

Gostaria de saber como resolver.

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Adobe Employee ,
Oct 19, 2021 Oct 19, 2021

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Hi there,

 

Sorry about the trouble. Could you please share a few more details like:

  • OS and version of InDesign
  • Is the issue related to a specific PNG or PDF?
  • Could you please share the PNG and PDF files with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link here or via DM. We will take a look at it.
  • From where are you opening the files (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
  • Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.

 

We are here to help. We just need more information.

 

Thanks & Regards,

Anshul Saini

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Adobe Community Professional ,
Oct 20, 2021 Oct 20, 2021

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Hi nbrocha,

did you try to open the png file with the File > Open… dialog?

That cannot work. You want to place that png file.

 

If you worked with the Place… command and that gives you that error:

Can you open the png file in a browser like FireFox? If yes, do a screenshot from that and procede with the screenshot.

Can you open the png file with Adobe PhotoShop? If yes, save it with PhotoShop to a new file and place that.

 

Regards,
Uwe Laubender

( ACP )

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Adobe Community Professional ,
Oct 20, 2021 Oct 20, 2021

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Make sure your Open dialog is set to All Readable Documents in that case files that cannot be opened will be grayed out. As Uwe suggests PNGs and PDFs cannot be opened into ID. They can be Placed on an active page via File>Place...

 

Screen Shot 2.png

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