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NÃO CONSIGO BAIXAR UM ARQUIVO DA NUVEM

New Here ,
Jan 29, 2025 Jan 29, 2025

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Olá pessoal! Tudo bem? Ontem eu estava editando um documento de ebook no Indesign (versão mais recente) e upei ele na nuvem enquanto limpava memória pro meu computador (ele tem 9GB). Então quando fui baixar hoje novamente, ele simplesmente não finaliza o download e aponta erro na sincronização. Já fiz de tudo, reinstalei os programas, a creative cloud. Vi se era hardware, testei em outros computadores e tudo mais. Mas sempre dá o mesmo erro. Não sei o que fazer, o pior é que as duas copias estao na nuvem e nenhuma baixa 

 

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Bug , Sync and storage

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Community Expert ,
Jan 29, 2025 Jan 29, 2025

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What are your versions of InDesign and the operating system?

 

Also, what cloud are you referring to? Is it Creative Cloud, or some other cloud service?

 

When you download the file, what's the exact process? Are you downloading it from the Creative Cloud app, a browser, etc?

 

Also, could you post a screenshot of the error you get.

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New Here ,
Jan 30, 2025 Jan 30, 2025

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I use Windows 11: Windows 11 Pro
Edition Version 24H2
Installed on 24/11/2024

Yes, I'm referring to the creative cloud, I try to download the files from there but it always gives a download or sync error. I tried to download both through the browser and the app and even directly in the app, in the Indesign app until another backup file that I had no longer opens. But the interesting thing is that it is only with this project, others open normally. I didn't know that it could give an error in synchronized files.



Here is the error log:

(attached)


<Log file attached by MOD>

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Community Expert ,
Jan 30, 2025 Jan 30, 2025

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First, you'll need to edit your post: put the log on pastebin or another similar service and post a link to the log. As you can see, the thread is not manageable with the full log, plus the translation functionality also doesn't work for such enormously long text.

 

Second, please also translate this entire error dialog or post it as text; we can't translate images here, sadly.

 

leor_0-1738263164192.png

 

Also, it looks like your InDesign also crashes (which I don't think you mentioned in your original post). If it happens on the 9 GB machine, then 9 GB is hardly enough to keep InDesign afloat, unfortunately. This can be the reason for the crash (although not necessarily).

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Community Expert ,
Jan 30, 2025 Jan 30, 2025

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@leo.r

 

Looks like there is 32GB of RAM. 

 

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New Here ,
Jan 30, 2025 Jan 30, 2025

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Certo, vou melhorar essa parte! Obrigado pelas dicas.
Segue arquivo de log: https://pastebin.com/Y7GhMUWQ

Esse é o meu setup:
Nome do dispositivo DESKTOP-O8SCEEM
Processador 12th Gen Intel(R) Core(TM) i5-12600K 3.70 GHz
RAM instalada 32,0 GB (utilizável: 31,8 GB)
GPU AMD 6600XT

Na imagem que enviei o que está escrito é: 


"The cloud is not syncing. Please check if the Creative Cloud desktop app is updated or try restarting the application." 

"Sync Disabled
We are saving locally. Documents will sync with the cloud when space becomes available."
Captura de tela 2025-01-29 133009.png




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Community Expert ,
Feb 01, 2025 Feb 01, 2025

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Frankly, I'm not familiar with these syncing errors. I'd suggest to try to log out of Creative Cloud then log back in, but I know that in your original message you mentioned that you already reinstalled seemingly everything so you probably already went through this step by now.

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New Here ,
Feb 04, 2025 Feb 04, 2025

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Isso, exatamente. Eu já fiz todo esse processo e ainda não consigo baixar e entrar no arquivo, não posso imaginar como um arquivo na nuvem se corrompeu

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Adobe Employee ,
Feb 13, 2025 Feb 13, 2025

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Hi @interleavestudios,

 

I appreciate you sharing the details and following the troubleshooting steps suggested by our experts.

Since you've already tried reinstalling Creative Cloud, logging in and out, and testing on different computers, I recommend trying to download the file on a different network. Also, please check if you're using a proxy connection, VPN, or downloading it from an office Wi-Fi or home network.

Additionally, try downloading the file in Safe Mode, ensuring that no other applications are running except Creative Cloud and InDesign.

 

Let me know how it goes. I look forward to your update!

 

^
Abhishek

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New Here ,
Feb 14, 2025 Feb 14, 2025

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Obrigado pela resposta @Abhishek Rao, mas ainda sigo sem conseguir baixar, mesmo fazendo todos essas passos, mudar de rede, iniciar em modo de segurança e etc.

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New Here ,
Feb 17, 2025 Feb 17, 2025

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Can anyone try to open my file (PDF) in indesign beta (i cant use the feature cause i'm in Brasil) and export to INDD? 

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New Here ,
Feb 17, 2025 Feb 17, 2025

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Community Expert ,
Feb 17, 2025 Feb 17, 2025

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LATEST

@interleavestudios 

 

I'm sorry, but I don't have beta installed.

 

Exporting, HTML from Acrobat, gives quite good result - in case of texts.

 

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