Nach MacOS Update 12.2.1 startet kein Adobe CC Programm mehr!

Community Beginner ,
Feb 13, 2022 Feb 13, 2022

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Nach der Installation des letzetn Updates von MacOS 12.2.1 stürzen sämtlich Adobe CC (letzer aktueller Softwarestand) kurz nach Sarten der Apps ab. Die Fehler treten sowohl beim iMac (27 Zoll, 2019) alsauch beim MacBook (13 Zoll, 2020) auf. Hat jemand eine Idee? Ich bin derzeit arbeitsunfähig. ;-(((

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Community Beginner , Feb 14, 2022 Feb 14, 2022
I got it. It was a problem with an old licence. i had to deinstall all apps and also the desktop-cloud. after reinstalling all apps with the "new" licence it works.

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Adobe Community Professional ,
Feb 13, 2022 Feb 13, 2022

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How much RAM and spare hard disk capacity do you have?

Have you tried resetting the InDesign preferences?

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Community Beginner ,
Feb 13, 2022 Feb 13, 2022

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I got 16 Gb RAM and about 300 GB free ssd space (iMac 2019). All Adobe CC Apps (Photoshop, Acrobat, InDesign, Illustrator...) didn't start anymore. It must be the MacOS update. Both devices also the MacBook has enough RAM and disk space.

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Adobe Community Professional ,
Feb 13, 2022 Feb 13, 2022

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Try resetting the InDesign preferences:

1) Close InDesign
2) Double click on Adobe InDesign's icon to launch it
3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
4) When a dialogue appears, asking you “Delete InDesign Preference Files?” Click Yes.

If you don't see the question do it again.

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Community Beginner ,
Feb 13, 2022 Feb 13, 2022

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Doesn't work. InDesign starts, cleaning preferences and then it crashs.

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Adobe Community Professional ,
Feb 13, 2022 Feb 13, 2022

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Try using the Adobe Cleaner Tool to remove the application and reinstall InDesign again.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Community Beginner ,
Feb 13, 2022 Feb 13, 2022

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Doesn't work. InDesign ist not able to install after cleaning.

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Community Beginner ,
Feb 14, 2022 Feb 14, 2022

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I got it. It was a problem with an old licence. i had to deinstall all apps and also the desktop-cloud. after reinstalling all apps with the "new" licence it works.

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Adobe Community Professional ,
Feb 14, 2022 Feb 14, 2022

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Glad to hear you got the applications working – thanks for the fedback.

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