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NEED IMMEDIATE SOLUTION ADOBE Unable to open documents - says other user using. I am only user.

em11319849
New Here ,
Oct 08, 2022 Oct 08, 2022

I am unable to open an Indeisgn files on Mac, says other user is using. I am the only user. The only design files I can use are those marked 2022 in filename. it says you may not have permission or document is open, neither are relevant/true.

 

Secondly  cannot believe I cannot get live support on the weekend to solve this. This has basically killed my business as I cannot get my older design labels files to open.

 

I have updated to new Indesign and that didnt work. There seems to be some conflict I am unable to fix. Apple was baffled to but at least their support was open on Saturdays. If I do not get this fixed I have to close my business!

 

 

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correct answers 3 Correct answers

Abambo Community Expert
Community Expert , Oct 08, 2022 Oct 08, 2022
quote

 

The issue is opening up from external hard drive. it wont allow me to do that now. I have take files and put on desktop to have to open in Indesign. 

Some weird permission thing and I have no clue how to fix.


By @em11319849

If you can work from the desktop and the linked data does not pose a problem, do that. You may try doing a save as to the original location. If that fails, you may have some disk protection that disallows you to open in RW files. Then it's an OS issue and not an InDesign

...
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Brad @ Roaring Mouse Community Expert
Community Expert , Oct 08, 2022 Oct 08, 2022

Are you using Monterey? Check to make sure that your Adobe apps are listed in the Full Disk Access section under your Mac's System Preferences > Security & Privacy. If they aren't, this affects how files on an external or cloud-based server will behave.

 

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Brad @ Roaring Mouse Community Expert
Community Expert , Oct 10, 2022 Oct 10, 2022

Most people that it was happening to were those that did an upgrade to Monterey from a previous OS over existing installs of Adobe apps. Apple's new "security" rules forced a reset to the Full Disk access on may apps, but really made no effort to inform people of that. It can also happen when there's a point grade update.

 

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replies 28 Replies 28
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Iryna33986089vr88
Explorer ,
May 09, 2024 May 09, 2024
In Response To Iryna33986089vr88

Seems like the issue is foud.

If a document contains a Library graphics link it couses error. Spamming OK on error gives you a brief pause between pop ups. I managed to relink all such elements (actually back to them again) using 'Relink from CC Library' and now problem is gone. Luck I got only 5 links...

That actually very bad sign if there is a chance we can suddenly lose access to our work bc of some remote CCLibrary problems.

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Newspaper CC
Community Beginner ,
May 13, 2024 May 13, 2024
In Response To Iryna33986089vr88

Thank you for the update. I will try this too. Had tried everything on your previous list with no joy. Fingers crossed it clears up our issue since we're on Mac and you're on Windows.

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Iryna33986089vr88
Explorer ,
May 13, 2024 May 13, 2024
In Response To Newspaper CC

Sorry for missleading you. Im on Mac too. Windows system was used while trying to find any possible way to open the file. 

Hope my finding will help you tho.

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HARSHIKA_VERMA Adobe Employee
Adobe Employee ,
Jun 12, 2024 Jun 12, 2024
LATEST
In Response To Iryna33986089vr88

Hi there, 

Sorry for the delay in response. I assume you're experiencing the similar issue mentioned in this post: https://adobe.ly/4bVuCvb?

If so, it's a known bug, and the team is working on it. Please try the workaround suggested in the post and let us know if that helps you resolve the issue for now. Please also upvote the uservoice and stay tuned for updates.

 

Thanks,

Harshika

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