No document found error in Online dashboard analytics

[Vivian34817929wudl]

It seems like after InDesign 2024 (version 19.1) being automatically updated from InDesign 2023 (version 18.5.1), the historical dashboard analytics are gone from my account even after I reinstalled InDesign 2023 (version 18.5.1) back to my machine.

I followed the guide provided to look for historical data but no luck.

Anyone could advise what's the right procedure to retrieve?

According to the guideline, there should be a button for downloading the historical data but in my page, it shows only No Document found.

[Rishabh_Tiwari · Accepted solution]

Hi Vivian,

Thank you for reaching out. Please try the suggestions in this article and let us know if this helps or if you need further assistance.

Thanks

Rishabh