I just installed the latest version of INDD, 16.4, and can't see either a new blank page or open a saved layout.
I can go through the steps of opening a document but it doesn't appear--neither do the tools, windows, etc. that would usually frame the layout. When I quit INDD, I got a dialog box asking if I wanted to save the file I tried to open, so perhaps it was invisibly open somewhere. Suggestions?
I have tried uninstalling and reinstalling 16.4, as well as restarting my machine, and nothing works.
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Delete InDesign’s preferences.
Thank you. Unfortunately, deleting preferences didn't work. I also found suggestion in another thread to go to INDD preferences/general, and select Use Legacy "New Document" Dialog, which also did not work.
I forgot to say that I am working on a MacBook Pro from 2019 and the operating system is Mojave 10.14.6.
Ok, I think you should update the Mac OS.
Sorry to hear about your experience. In addition to the suggestion given by Willi, I'd request you to try the troubleshooting steps shared on this community post & let us know if they help.
Thank you both for the suggestions. The problem is solved although I don't know why. The next day when I opened INDD I was able to open new and old documents without any trouble. We can call this resolved!