No documents visible after updating to INDD 16.4 today

Community Beginner ,
Aug 30, 2021 Aug 30, 2021

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I just installed the latest version of INDD, 16.4, and can't see either a new blank page or open a saved layout. 

I can go through the steps of opening a document but it doesn't appear--neither do the tools, windows, etc. that would usually frame the layout. When I quit INDD, I got a dialog box asking if I wanted to save the file I tried to open, so perhaps it was invisibly open somewhere. Suggestions?

 

I have tried uninstalling and reinstalling 16.4, as well as restarting my machine, and nothing works. 

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Bug, Performance

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correct answers 1 Correct answer

Community Beginner , Sep 07, 2021 Sep 07, 2021
Thank you both for the suggestions. The problem is solved although I don't know why. The next day when I opened INDD I was able to open new and old documents without any trouble. We can call this resolved!

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Adobe Community Professional ,
Aug 30, 2021 Aug 30, 2021

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Delete InDesign’s preferences.

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Community Beginner ,
Aug 30, 2021 Aug 30, 2021

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Thank you. Unfortunately, deleting preferences didn't work. I also found suggestion in another thread to go to INDD preferences/general, and select Use Legacy "New Document" Dialog, which also did not work.

 

I forgot to say that I am working on a MacBook Pro from 2019 and the operating system is Mojave 10.14.6.

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Adobe Community Professional ,
Aug 30, 2021 Aug 30, 2021

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Ok, I think you should update the Mac OS.

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Adobe Employee ,
Aug 31, 2021 Aug 31, 2021

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Hi there,

 

Sorry to hear about your experience. In addition to the suggestion given by Willi, I'd request you to try the troubleshooting steps shared on this community post & let us know if they help.

 

Regards,

Ashutosh

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Community Beginner ,
Sep 07, 2021 Sep 07, 2021

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Thank you both for the suggestions. The problem is solved although I don't know why. The next day when I opened INDD I was able to open new and old documents without any trouble. We can call this resolved!

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