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I have been trying to just close InDesign so I can restart it because nothing is working at all. Every time I try to quit the application on my MacBook Pro I get a message that says "Cannot handle the request because a modal dialog or alert is active". I know for a fact there are no files open so I'm not sure what I am supposed to do.
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Force Quit it:
~Barb
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This message means that a dialog box is opened. Try to hit either the return key or the escape key. If it doesn't help, reset inDesign preferences: quit InDesign and relaunch it while holding down the Shift, Ctrl, Alt and Cmd keys until you see a warning message asking for confirmation.
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This message also means that you could have an ID dialog box open that requires a response, and is moved out of view.
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Once you get ID restarted it may help to reset your workspace as well.