Numeral 5 on PC Number Keypad isn't working in InDesign

[Jim Canestrari]

The numeral '5' on my PC Number Keypad isn't working in InDesign.  I haven't thoroughly explored all of my other Adobe applications and will test on the rest of Creative Cloud to see if this same error occurs elsewhere.  This error does not show up on any of the Microsoft applications or web browsers on my PC.  The '5' does work on the top row of the QWERTY board, but simply doesn't function at all on the number keypad.  I have updated everything on my PC. Newest drivers are all installed.  Lastest firmware is installed.

Running Windows 10 Pro 10.0.19044 Build 19044 on a Dell XPS 8900. Microsoft Keyboard 3050.

[John Mensinger]

Okay, it sounds like the next logical troubleshooting step would be to plug in a different keyboard and retest.

[Jim Canestrari]

Going to try that tomorrow. Will let you know outcome. This issue is not present in Illustrator or Photoshop.

[Jim Canestrari]

It turns out it is not even consistent within InDesign.  I can open a new file and there are no problems with the '5' key on the number pad.  If I open an older file, I sometimes have this problem - and sometimes don't.  This is VERY weird and seems to be specific to individual files.  This all started because I was editing an older file (about a year old) and ran into this issue.  I just did a SAVE AS and that did not correct the problem.

[Jim Canestrari]

The next thought I have is to uninstall and reinstall the product.  Your thoughts?

[BobLevine]

Export one of the troublesome files to IDML, open that and check to see if it's fixed.

[Jim Canestrari]

tried that but had same result.

[Jim Canestrari]

I am now convinced this may be a font problem. Will let you know if I can solve this that way.

[Jim Canestrari]

Uninstalled Myriad fonts, used only activated Myriad. Same problem. BTW - did you know someone did away the ® in the Myriad fonts from Adobe? That's pretty bizarre. But didn't fix the problem. Reinstalled original fonts, same problem.  Have not uninstalled yet.

[Jim Canestrari]

*Variable Myriad

[Jim Canestrari]

Convinced now it's not a font issue after all. Something about the older InDesign file format that's not entirely compatible with new. Save As isn't a rescue. Just something to deal with.

If anyone else has an idea what's causing this and it can be fixed, please pass along comments.  Done.

[Brad @ Roaring Mouse]

Have you tried an online keyboard tester?

There are many out there to try.. just do a search.