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Numeral 5 on PC Number Keypad isn't working in InDesign

New Here ,
Feb 07, 2022 Feb 07, 2022

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The numeral '5' on my PC Number Keypad isn't working in InDesign.  I haven't thoroughly explored all of my other Adobe applications and will test on the rest of Creative Cloud to see if this same error occurs elsewhere.  This error does not show up on any of the Microsoft applications or web browsers on my PC.  The '5' does work on the top row of the QWERTY board, but simply doesn't function at all on the number keypad.  I have updated everything on my PC. Newest drivers are all installed.  Lastest firmware is installed.

Running Windows 10 Pro 10.0.19044 Build 19044 on a Dell XPS 8900. Microsoft Keyboard 3050.

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Community Expert ,
Feb 07, 2022 Feb 07, 2022

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Okay, it sounds like the next logical troubleshooting step would be to plug in a different keyboard and retest.

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New Here ,
Feb 07, 2022 Feb 07, 2022

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Going to try that tomorrow. Will let you know outcome. This issue is not present in Illustrator or Photoshop.

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New Here ,
Feb 07, 2022 Feb 07, 2022

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It turns out it is not even consistent within InDesign.  I can open a new file and there are no problems with the '5' key on the number pad.  If I open an older file, I sometimes have this problem - and sometimes don't.  This is VERY weird and seems to be specific to individual files.  This all started because I was editing an older file (about a year old) and ran into this issue.  I just did a SAVE AS and that did not correct the problem.

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New Here ,
Feb 07, 2022 Feb 07, 2022

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The next thought I have is to uninstall and reinstall the product.  Your thoughts?

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Community Expert ,
Feb 07, 2022 Feb 07, 2022

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Export one of the troublesome files to IDML, open that and check to see if it's fixed.

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New Here ,
Feb 07, 2022 Feb 07, 2022

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tried that but had same result.

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New Here ,
Feb 07, 2022 Feb 07, 2022

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I am now convinced this may be a font problem. Will let you know if I can solve this that way.

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New Here ,
Feb 07, 2022 Feb 07, 2022

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Uninstalled Myriad fonts, used only activated Myriad. Same problem. BTW - did you know someone did away the ® in the Myriad fonts from Adobe? That's pretty bizarre. But didn't fix the problem. Reinstalled original fonts, same problem.  Have not uninstalled yet.

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New Here ,
Feb 07, 2022 Feb 07, 2022

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*Variable Myriad

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New Here ,
Feb 07, 2022 Feb 07, 2022

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Convinced now it's not a font issue after all. Something about the older InDesign file format that's not entirely compatible with new. Save As isn't a rescue. Just something to deal with.

If anyone else has an idea what's causing this and it can be fixed, please pass along comments.  Done.

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New Here ,
Aug 25, 2022 Aug 25, 2022

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FYI - three different keyboards - two different operators. It's older files (and not terribly old - just a few years old). Very odd.  Just have to workaround and remember not to use keypad in InDesign.

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Community Expert ,
Aug 25, 2022 Aug 25, 2022

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I can't for the life of me figure out how a document file would have this effect.

 

When the problem occurs, does the key not work in those documents, or at all, anywhere on the InDesign UI, or at all, anywhere on any other application or system UI?

 

Assuming it is something document related... do these faulty document have a connected history? That is, could all trace back to one corrupted document that has propagated this strange fault through successive iterations and downstream 'child' docs? Put another way, are there older docs of the same general vintage that don't show this flaw?

 


| Word & InDesign to Kindle & EPUB: a Pro Guide (Amazon)

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Community Expert ,
Feb 07, 2022 Feb 07, 2022

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Have you tried an online keyboard tester?

There are many out there to try.. just do a search.

 

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