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Opening a file in InDesign makes it crash.

Community Beginner ,
Jul 16, 2021 Jul 16, 2021

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Last night I was working on a basic A4 menu and saved it with no issues

Today I went to open it and got the following:

Screenshot 2021-07-17 171334.png

If I click "Yes" or "No" then I get the below error

error report.png

and then InDesign closes, if I try to open the program again then I get the first error until I restart my computer.

If I click "Cancel" then InDesign opens and I can use it as usual - so long as I don't open the file that caused the initial crash. (otherwise its back to InDesign crashing every time it's opened until I restart my computer)
Does anyone have any insight? I have tried uninstalling the app, restarted my computer multiple times, ect. Has my file been corrupted somehow? Is there any way to save it or do I need to start it all over?

Thanks!

 

 

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correct answers 2 Correct answers

Adobe Community Professional , Jul 17, 2021 Jul 17, 2021
I'd suggest that the problem is with your file, and either it is corrupted itself or something that may have been placed in the file is. It stinks, but I'd rebuild the file as the quickest course of action — first without any placed graphics, naming it Drinks Menu July 2021 Without Graphics.indd; then close it and re-open it to see if everything works fine. I'm hopeful that it will work fine for you. Then I would take the opened file and place my graphics, and save the file as Drinks Menu July...

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Community Beginner , Jul 26, 2021 Jul 26, 2021
Thanks Anshul, in the end I deleted and recreated the file. I think it was due to some illustrations that the previous designer didn't insert correctly. I had already tried resetting my InDesign preferences, this was the first time I had encountered an issue like this, and so faar it hasn't happened again 

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Community Beginner ,
Jul 16, 2021 Jul 16, 2021

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Oh, I should also add that I also get the first error every. single. time. that I open InDesign

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Adobe Community Professional ,
Jul 17, 2021 Jul 17, 2021

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I'd suggest that the problem is with your file, and either it is corrupted itself or something that may have been placed in the file is.

 

It stinks, but I'd rebuild the file as the quickest course of action — first without any placed graphics, naming it Drinks Menu July 2021 Without Graphics.indd; then close it and re-open it to see if everything works fine. I'm hopeful that it will work fine for you. Then I would take the opened file and place my graphics, and save the file as Drinks Menu July 2021 With Graphics.indd. Then I'd close and open it to see if the new version of the file works better than your original.

 

This should get you past your issue, or identify what may be causing it.

 

Hope this helps,

 

Randy

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Community Beginner ,
Jul 17, 2021 Jul 17, 2021

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Thanks!  I will give that a try

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Adobe Community Professional ,
Jul 18, 2021 Jul 18, 2021

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Cool. If the fates are kind, this'll get you past your issues.

 

If not, come back here and sound the alarm. There are lots of smart folks around here who are willing to lend a hand.

 

Randy

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Community Beginner ,
Jul 26, 2021 Jul 26, 2021

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In the end the I had to delete the file completely and recreate it, I think it was due to illustrations that the designer who created the original file hadn't embedded correctly, luckily it was a fairly simple one to redo!

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Adobe Community Professional ,
Jul 17, 2021 Jul 17, 2021

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Which version of InDesign and OS?

How much RAM and spare hard disk capacity do you have?

Your issue might have been caused by a corrupt font.

It might be worth resetting the InDesign preferences.

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Community Beginner ,
Jul 26, 2021 Jul 26, 2021

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Thanks Derek, in the end I deleted and recreated the file. I think it was due to some illustrations that the previous designer didn't insert correctly

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Adobe Community Professional ,
Jul 18, 2021 Jul 18, 2021

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When I was working in prepress this kind of problem would come when preparing recieved files usually due to a font conflict or a bad font. From your dialogs I can see you are using windows. I'm unsure of the best font managemet on Windows. Is there a way to purge your fonts? Since it is in the recovery phase you get a crash, could it be that you are using a free font (with some defects)in your document? If you have auto activate fonts, try to dissable this, you can use the find replace fonts to find out what fonts are missing and activate them via Adobe Fonts manually if need be. 

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Community Beginner ,
Jul 26, 2021 Jul 26, 2021

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I think it was due to illustrations that the designer who created the original file hadn't embedded correctly, luckily it was a fairly simple one to redo!

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Explorer ,
Jul 20, 2021 Jul 20, 2021

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I stopped using 2021 a long time ago because of this issue. I was hoping in time it would be resolved. Apparently not. I work with the same files and fonts in 2020 with absolutely no issues. I was able to recover most of my files by opening (converting) in 2020. 2020 has an issue with permissions on Windows 10. If the folder is open and sometimes if another program is accessing the folder you will get a corrupt file message. Perhaps there is a similar issue with 2021 that is causing true corruption, but I haven't been aboe to verify that or find another cause yet. You don't mention the operating system. That would be helpful to know if this is a Windows based issue.

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Adobe Employee ,
Jul 20, 2021 Jul 20, 2021

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Hello there,

 

Sorry about the crashing. I understand your frustration! In addition to the question asked above by Derek, could you please share a few more details like:

  • Is the issue related to this document only? If yes, could you please share this document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
  • Where are you saving the files (Network Drive/ System HDD/ Shared Folder/External HDD)?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.
  • Did resetting InDesign Preferences (https://helpx.adobe.com/in/indesign/user-guide.html/in/indesign/using/setting-preferences.ug.html) help to resolve the issue?
    Disclaimer: Please note that resetting preferences will remove all the custom settings, and InDesign will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

Looking forward to your response.

 

Thanks & Regards,

Anshul Saini

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Community Beginner ,
Jul 26, 2021 Jul 26, 2021

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Thanks Anshul, in the end I deleted and recreated the file. I think it was due to some illustrations that the previous designer didn't insert correctly. I had already tried resetting my InDesign preferences, this was the first time I had encountered an issue like this, and so faar it hasn't happened again 🙂

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Adobe Employee ,
Aug 03, 2021 Aug 03, 2021

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Sorry to hear that you had to delete and recreate the file again. But glad to know that you resolve the issue. Please feel free to reach out if you run into any other questions or issues in the future. We'd be happy to help.

 

Regards,

Anshul Saini 

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