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Our IT security system has blocked the download of Indesign

New Here ,
Oct 06, 2022 Oct 06, 2022

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I work for a company who has paid for me to have Indesign on my work laptop. However, when I try and download the software from online, it gets stuck on 1.5%. After numerous attempts by IT to try and resolve the issue, they believe something from our security is blocking the download. They have yet to come up with a solution their end but believe that if Adobe email me with the exe windows 64 bit file, and I download it that way, it may work. 

 

Is anyone able to help? 

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correct answers 1 Correct answer

Community Expert , Oct 06, 2022 Oct 06, 2022

It is 100% up to your network managers to open a filter or port to allow the download.

 

If they can't... your company needs a new IT team.

 

ETA: This is not a one-time need. Adobe software has continual communication with the company servers for license control and updates, as well as resources. A "fix" like having someone else download it won't be any useful solution. If a "lock everything down and after that it's the user's fault" IT team can't establish an open, monitored proxy port for thi

...

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Community Expert ,
Oct 06, 2022 Oct 06, 2022

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It is 100% up to your network managers to open a filter or port to allow the download.

 

If they can't... your company needs a new IT team.

 

ETA: This is not a one-time need. Adobe software has continual communication with the company servers for license control and updates, as well as resources. A "fix" like having someone else download it won't be any useful solution. If a "lock everything down and after that it's the user's fault" IT team can't establish an open, monitored proxy port for this, they are not competent to 2022 standards.

 


| Word & InDesign to Kindle & EPUB: a Pro Guide (Amazon)

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