Page design is offset on document?

[Tylor V.]

Got a page file from a customer and noticed the page was offset by about an 1/8 of an inch on one side of the page. However our software already account for this in our program as it gets set on the plate. As far as I know this was designed in indesign. How would I go about describing how to fix this issue? You can see cut marks were added and the page doesnt line up correctly. At least to what im used to seeing. We trim and stitch on site here. 

[Zealous_work5E55]

Ask the customer.

Did you receive an InDesign file or pdf? It doesn't matter. See line one.

Is this part of a multiple page product? It looks like they might have set this as a crossover for a book imposition. See line one if there is no clear explanation.

[Tylor V.]

Yep waiting on customer response. This is a 128 page  8 x 10 booklet. With a seperate gloss cover. Came here in interim to see if I should suggest anything.

[James Gifford—NitroPress]

In case no one's suggested it, ask the customer. 🙂

Seriously, this looks like really, really inept manual layout with drawn-in crops, and then something slipped. I wouldn't touch it until the customer explains and fixes it.

This is refreshing, though. So often we're trying to help a confused designer cope with printer requests.

[Tylor V.]

Thank you, I've been trying to get in contact but no answer or response yet. So i came here to see if i should suggest anything once they eventually answer while I wait. Im honestly confused on their set up. 

[James Gifford—NitroPress]

Are you sure it's from InDesign? For reasons that would take a while to articulate, starting with the odd page size that is more common for photos, I'd bet one wooden nickel this is a Canva masterpiece.

[Tylor V.]

No worries, I'll definitely update this when I get all the answers. I was  Not sure if you saw above comment but this is a 8x10  128 page booklet with bleed and seperate gloss cover. Or... supposed to be. 

[Robert at ID-Tasker]

@Tylor V.

Not sure what the problem is? 

You have crop marks around - but on the left there is no bleed. 

[Tylor V.]

Thank you for responding. Here is an example of what I would like to see. Equal bleed, equal crop marks. This is then imposed as a book on our plates. The page i posted above is the beginning of the body of a 8x10 (with bleed 9x11) 128 page booklet  not including gloss cover. I posted here wondering how a customer would send me their page as they have it. And any suggestions on how to fix. Overwhelming response is to wait for customer to explain. Been trying to get in contact before post was made, but i should have included that in my intial post. Apologies.

[Robert at ID-Tasker]

@Tylor V.

Not sure what is your experience so please don't get offended, but if there is nothing on the left page - or just text and no background - to the example you've sent in your opening post - your example is perfectly correct. 

Of course, if that's the 1st page of the inside of the book - then it's incorrect and there should be a bleed on the left. 

But in no way anything is shifted / offset.

[Brad @ Roaring Mouse]

I see no issue with this file. (Although it looks like you sent us a PDF ripped from Photoshop to show the issue and not the actual file sent to you). In any case, it looks exactly like a proper right-hand facing page, in which case you would expect bleed properly on the the three sides you see here, with no bleed on the left. For an imposition program, it would use the crop/trim box defined in the PDF anyway. The trim marks looks normal to me (albeit a bit off, which is probably due to you sending us a Photoshop PDF, so I would need to see the actual PDF to be sure.)

Now, if this was supposed to be a single page, the designer should have designed the page as such, accounting for the bleed on the left as well (but I doubt that's what happening here).

What program are you using for imposition? Preps?