Page render problem after scrolling

[roland_9071]

Hi! I'm experiencing page rendering issues after scrolling through documents. This problem occurs exclusively on Windows 11 systems—both on a laptop with integrated graphics and on a desktop with a dedicated Radeon GPU. The rendering behaves normally on macOS; I haven't encountered this issue on any Mac device. I am using InDesign 19.5.5.

[leo.r]

Do you have the same problem with InDesign 2025 (20.x), where you can also check rendering with the new (for Windows) GPU Performance preference on and off? You can install InDesign 2025 in addition to the existing 2024 installation; just make sure to uncheck the 'remove older versions' option when installing.

[roland_9071]

Hi! Thanks for your answer! I currently don't have the option to use version 20.5 because my main partner is using version 19.x, but I have installed the latest and greatest version. Unfortunately, I don't have the option to turn on the GPU, as you can see on my laptop with Radeon 7730u igp, but the problem is the same with the new version.

[leo.r]

but the problem is the same with the new version.

By @roland_9071

Ok that's important info.

Now, you said you checked it on your laptop where the GPU Performance option isn't available. Is the situation the same on your desktop?

Also, how much RAM do you have on both machines?

[roland_9071]

My desktop is a beast for creating documents with InDesign. It's a 12 core Ryzen 9 with 48 GB RAM and a Radeon 7600 8 GB. I have some problem turned on GPU.

The laptop is a Ryzen 7730u with 14 + 2 GB RAM (2 is reserved for the GPU)

[leo.r]

By @roland_9071

Ok now you've supplied plenty of info. It's also evident that the problem happens in both InDesign 2024 and 2025 regardless of the GPU Performance selection in InDesign 2025.

I'm on Mac and I don't know what other factors on Windows could potentially cause this problem (or if it's simply a bug in InDesign). I'm sure that others with expert Windows knowledge will chime in soon.

[Abhishek Rao]

Hi @roland_9071,

Thanks for sharing the detailed explanation and screenshots. Please ensure your Radeon GPU drivers are updated directly from AMD's website instead of through Windows Update. For testing, try updating to version 20.5 and check if the issue still occurs.

Also, please confirm if your laptop or screen resolution is below 2K, as that would explain why the GPU Performance option appears greyed out. You can learn more about this here: https://adobe.ly/4nZldZa.

Lastly, could you let me know if you're using any external monitors or if the problem only occurs on your laptop's built-in display? This will help us narrow it down further.

Looking forward to your update.
Abhishek