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Pages turn grey in Indesign and content on pages dissapear

New Here ,
Jan 10, 2024 Jan 10, 2024

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We are working with an Indesign file where the pages suddenly turns grey, and the content on the pages dissapears.

 

- We have tried saving the document as an idml file, but cannot open it.
- We are using Indesign version 19.1 and have tried to open it in an older version, but that didn't solve the problem.

- We have also tried to turn of the CPU to no avail.

Does anyone have any suggestions to solve the problem? That would really be a great help - else it will be MANY hours wasted...

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Adobe Employee , Mar 02, 2024 Mar 02, 2024

Hi,

 

Sorry to hear about the trouble. Please update macOS to 14.3 and let us know if that solves the issue or if you need further assistance.

Thanks

Rishabh

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Community Expert ,
Jan 10, 2024 Jan 10, 2024

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What operating system? This sounds like the Sonoma bug that causes display issues. If that's the case try turning off the rulers in InDesign.

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New Here ,
Jan 11, 2024 Jan 11, 2024

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Thank you very much for your reply!

We use mac with Sonoma 14.1.2.
We have tried deleting all the rulers in the document. It didn't recover the grey pages - but sofar no more pages have turned grey.
Do you know if there is somewhere we can get more information regarding this problem?

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Community Expert ,
Jan 11, 2024 Jan 11, 2024

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At the present time only InDesign CC 2024 (Version 19.x) is even partially supported for Sonoma. So make sure that your InDesign is up to date (19.1 is the latest version). For more info about Sonoma compatibility with Creative Cloud apps see: https://helpx.adobe.com/download-install/kb/macos-sonoma-compatibility-common-issues.html.

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New Here ,
Jan 11, 2024 Jan 11, 2024

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Thank you for your reply Bill. We will try that!

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Community Expert ,
Jan 11, 2024 Jan 11, 2024

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If you're having an issue with one document only, export it to IDML and open that file in InDesign.

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New Here ,
Jan 11, 2024 Jan 11, 2024

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Hi Bob

We have tried that several times, but the IDML file will not open in Indesign?

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Community Expert ,
Jan 11, 2024 Jan 11, 2024

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quote

Thank you very much for your reply!

We use mac with Sonoma 14.1.2.
We have tried deleting all the rulers in the document. It didn't recover the grey pages - but sofar no more pages have turned grey.

 

By @Ink Stain Studio

 

You can't delete Rulers - you need to turn them off:

https://helpx.adobe.com/uk/indesign/using/rulers-measurement-units.html

 

▒► ID-Tasker / ID-Tasker Server - work smart not hard ◄▒

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New Here ,
Jan 11, 2024 Jan 11, 2024

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Thank you for your reply.

Unfortunately turning them off has no effect...

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Adobe Employee ,
Mar 02, 2024 Mar 02, 2024

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Hi,

 

Sorry to hear about the trouble. Please update macOS to 14.3 and let us know if that solves the issue or if you need further assistance.

Thanks

Rishabh

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