• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Pages turn grey in Indesign and content on pages dissapear

Community Beginner ,
Jan 10, 2024 Jan 10, 2024

Copy link to clipboard

Copied

We are working with an Indesign file where the pages suddenly turns grey, and the content on the pages dissapears.

 

- We have tried saving the document as an idml file, but cannot open it.
- We are using Indesign version 19.1 and have tried to open it in an older version, but that didn't solve the problem.

- We have also tried to turn of the CPU to no avail.

Does anyone have any suggestions to solve the problem? That would really be a great help - else it will be MANY hours wasted...

TOPICS
Bug

Views

823

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Mar 02, 2024 Mar 02, 2024

Hi,

 

Sorry to hear about the trouble. Please update macOS to 14.3 and let us know if that solves the issue or if you need further assistance.

Thanks

Rishabh

Votes

Translate

Translate
Community Expert ,
Jan 10, 2024 Jan 10, 2024

Copy link to clipboard

Copied

What operating system? This sounds like the Sonoma bug that causes display issues. If that's the case try turning off the rulers in InDesign.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 11, 2024 Jan 11, 2024

Copy link to clipboard

Copied

Thank you very much for your reply!

We use mac with Sonoma 14.1.2.
We have tried deleting all the rulers in the document. It didn't recover the grey pages - but sofar no more pages have turned grey.
Do you know if there is somewhere we can get more information regarding this problem?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 11, 2024 Jan 11, 2024

Copy link to clipboard

Copied

At the present time only InDesign CC 2024 (Version 19.x) is even partially supported for Sonoma. So make sure that your InDesign is up to date (19.1 is the latest version). For more info about Sonoma compatibility with Creative Cloud apps see: https://helpx.adobe.com/download-install/kb/macos-sonoma-compatibility-common-issues.html.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 11, 2024 Jan 11, 2024

Copy link to clipboard

Copied

Thank you for your reply Bill. We will try that!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 11, 2024 Jan 11, 2024

Copy link to clipboard

Copied

If you're having an issue with one document only, export it to IDML and open that file in InDesign.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 11, 2024 Jan 11, 2024

Copy link to clipboard

Copied

Hi Bob

We have tried that several times, but the IDML file will not open in Indesign?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 11, 2024 Jan 11, 2024

Copy link to clipboard

Copied

quote

Thank you very much for your reply!

We use mac with Sonoma 14.1.2.
We have tried deleting all the rulers in the document. It didn't recover the grey pages - but sofar no more pages have turned grey.

 

By @Ink Stain Studio

 

You can't delete Rulers - you need to turn them off:

https://helpx.adobe.com/uk/indesign/using/rulers-measurement-units.html

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 11, 2024 Jan 11, 2024

Copy link to clipboard

Copied

Thank you for your reply.

Unfortunately turning them off has no effect...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 02, 2024 Mar 02, 2024

Copy link to clipboard

Copied

Hi,

 

Sorry to hear about the trouble. Please update macOS to 14.3 and let us know if that solves the issue or if you need further assistance.

Thanks

Rishabh

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 13, 2024 Apr 13, 2024

Copy link to clipboard

Copied

I'm have the same issue whenever I plug/unplug my laptop from my desktop monitor. In order to see my layouts I have to force quit and reopen. I've updated software and now on macOS Sonoma 14.4.1 so that didn't help as I've read in other forums.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 14, 2024 Jun 14, 2024

Copy link to clipboard

Copied

Fighting with same issues, been for more than a year. Always updated OS and CC to the latest versions. Newest InDesign 19.4 and Sonoma 14.5 make the documents turn gray as well.  - nothing is respondind or selectible. Restart is the only help and annoying many times a day.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 23, 2024 Oct 23, 2024

Copy link to clipboard

Copied

I am also having this issue and nothing is making it go away.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 25, 2024 Oct 25, 2024

Copy link to clipboard

Copied

Same here. I have to quit Indesign when it happens, several times per day my layout/pages turn grey.

Very irritating. So force to quit and re-open. But really hard too know if I should save or not save befor quit, because I dont see the layout and the recent changes, tests, schetches I might have done.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 08, 2024 Nov 08, 2024

Copy link to clipboard

Copied

Myself and fellow colleagues have also been having this issue more quite a while now. If my computer goes to sleep mode of if I disconnect from a external monitor, this greyed out artwork issue will ALWAYS happen. It's been a real nuisance and pain to always save, close and reopen the files. I wasn't sure if it was connected to us working from files off a onedrive server, but this seems like an issue that will never go away. Adobe needs to fix this issue or let users know a solution.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 20, 2024 Dec 20, 2024

Copy link to clipboard

Copied

LATEST

Same issue and has happened for a while. I am now on Sequoia 15.1.1 and InDesign CS 20.0.1.

The "solved" answer above all were applied to Sonoma, so I am wondering what is going on. It is very frustrating.

I have reset my preferences multiple times.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines