Password-Protected Published InDesign Document Appears Corrupted Online

[Abba47]

After Publishing my InDesign document and making it password protected, the file looks corrupted (Just showing some polygons and shapes) when viewing it online.

When I remove password protection, it is completely fixed. I am using the same link every time. I cant change the link because it is corporate.

<Title renamed by MOD>

[Abhishek Rao]

Hello @Abba47,

I'm sorry to hear about the issues you're experiencing with the password-protected document, and I understand how important it is to maintain the original link for your corporate needs.

Could you please let us know which version of InDesign you're using and the details of your operating system? Also, is this issue happening only with this particular document or with multiple files you’ve published from InDesign?

If you're comfortable, it might also help if you could share the InDesign file with us so we can test and investigate the issue further.

We appreciate your patience, and we’ll do our best to assist you!

Thanks,  
Abhishek Rao

[Abba47]

I Sent a DM with link

[Abhishek Rao]

Hello @Abba47,

Thank you for sharing the Publish Online link with us. We appreciate your cooperation! To further investigate the password protection issue and replicate the issue, could you please provide us with the InDesign file? This will help us conduct thorough testing on our end.

Thanks again for your patience!

Best,  
Abhishek Rao

[Mettemarie01]

Hello! We have the same problem and woul like to be updated about possible solutions.

[Abhishek Rao]

Hello @Mettemarie01,

Thank you for your update. To better assist you with the password protection issue, could you please provide us with the following details?

1. The version of InDesign you are currently using.
2. The operating system you are on.
3. Is this issue limited to a specific document, or are you experiencing it with multiple documents?

Additionally, if possible, please share a screen recording that demonstrates the issue when viewing the password-protected document online. This will help us understand the problem more clearly.

Thank you for your cooperation!

Best,

Abhishek Rao

[Mettemarie01]

Hi!

This happens with all our password protected documents.

1. InDesign 2025

2. Windows 10 enterprise

3. Please see attached document.

I really hope you can help us, as this is very urgent.

[Abhishek Rao]

Hi @Mettemarie01,

Thank you for providing those details! To help us investigate further, could you please share the InDesign document in question? This will allow us to test the issue directly and work towards a solution more quickly.

Looking forward to your response!

Thanks, 

Abhishek Rao