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Performance issues (running slow) in InDesign 16.3.2 on macOS

New Here ,
Jul 21, 2021 Jul 21, 2021

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Computer installs the 16.3.2 version of InDesign on a Mac with 3.7 Ghz 6-Core Intel i5, 16 GB memory - and is having difficulty displaying and editing a 5 x 7 postcard (with two graphics and font in it). - InDesign is running so, so, so slow - I have uninstalled, installed older verions, restarted, reinstalled the latest versions. 

 

Let me know how best to fix this issue.

 

Thank you.

A.

 

 

{Renamed by MOD}

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Adobe Community Professional ,
Jul 21, 2021 Jul 21, 2021

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How much spare hard disk capacity do you have?

Have you tried resetting the InDesign preferences?

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Adobe Community Professional ,
Jul 21, 2021 Jul 21, 2021

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Uninstalling and renistalling doesn't remove the files required for a clean install.

 

Try https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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Adobe Employee ,
Jul 21, 2021 Jul 21, 2021

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Hi there,

 

Sorry about the inconvenience. Could you please share a few more details like:

  • macOS version
  • Is this issue started happening after installing v16.3.2?
  • Is the issue happening while working on some documents? If yes, could you please share a sample document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
  • Where are you saving the files (Network Drive/ System HDD/ Shared Folder on System / External HDD)?
  • Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.
  • Did you use the Creative Cloud Cleaner tool to uninstall the app?

 

Also, you may try the steps suggested in this article (https://community.adobe.com/t5/indesign/resolve-slow-performance-and-unexpected-behavior-of-indesign...) and let us know how it goes.

 

Thanks & Regards,
Anshul Saini

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New Here ,
Jul 21, 2021 Jul 21, 2021

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Yes InDesign is the newest 16.3.2 - right when the issue started.

I looked at the Cloud to share files with you, but it does not support
InDesign files.
So if you can think of another way.

I did use the CC Cleaner, removed the Adobe
Desktop App, and removed everything and then reinstalled everything.

Let me know,

--
*Sincerely,*
*Andrew Wilkinson*

_______________________________________


O:  | C: 

_______________________________________




_______________________________________

 

{Personal details removed by MOD}

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Adobe Community Professional ,
Jul 22, 2021 Jul 22, 2021

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Do not post personal contact information on this public forum.

And it would help if you answered the questions we posed.

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Adobe Employee ,
Aug 03, 2021 Aug 03, 2021

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Sorry for the delayed response. Yes, InDesign doesn't support cloud documents, but you can upload the InDesign files in the Creative Cloud as standard files. Go to this link adobe.ly/2PCg6k0 and upload it there. Then, click on three dots next to the uploaded file > Get link > Copy Link and paste it here.

Also, share a few more details like:

  • Are you using TimeMachine? If yes, please try disabling it as multiple users have reported that TimeMachine has slowed down some apps while they were working.
  • Does turning off GPU performance from preferences (cmd + k > GPU Performance > Uncheck GPU performance) helps to resolve the issue.

 

Regards,

Anshul Saini

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