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Permission from IT administrator required enable apps management

New Here ,
Nov 09, 2021 Nov 09, 2021

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This image popped up on creative cloud as I was trying to install Indesign. Not sure why as it is my personal computer. 

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Activation billing and install

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Adobe Community Professional ,
Nov 09, 2021 Nov 09, 2021

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Are you set up as an adminitrator account?

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New Here ,
Nov 09, 2021 Nov 09, 2021

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No it is my personal mac

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Adobe Community Professional ,
Nov 09, 2021 Nov 09, 2021

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Do you have the ability to install other programs? I don't know what sort of users rights are enabled by default on Macs these days.

Have you tried rebooting?

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New Here ,
Nov 09, 2021 Nov 09, 2021

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I have installed photoshop without a problem however it wasn't via creative cloud. I just want to install Indesign. I have already tried restarting my computer

 

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Adobe Community Professional ,
Nov 09, 2021 Nov 09, 2021

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What version of Mac OS?

Try logging out of creative cloud and logging back in.

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New Here ,
Nov 09, 2021 Nov 09, 2021

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Mojave 10.14.6

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Adobe Community Professional ,
Nov 09, 2021 Nov 09, 2021

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any luck with the logout/login?

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New Here ,
Nov 09, 2021 Nov 09, 2021

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Nope no luck. It is a university account if that helps 

 

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Adobe Community Professional ,
Nov 09, 2021 Nov 09, 2021

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Coording to https://helpx.adobe.com/indesign/system-requirements.html current version of Indesign requires 10.15 or higher, so that could be the issue and the error message is a red herring.

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New Here ,
Nov 09, 2021 Nov 09, 2021

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I will try that!

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Adobe Employee ,
Nov 18, 2021 Nov 18, 2021

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Hi there,

 

Sorry to hear about the trouble you are facing. In addition to @Peter Spier suggestion, you may try the steps suggested in these community posts (https://community.adobe.com/t5/enterprise-teams-discussions/enable-the-apps-tab-in-creative-cloud-de...) (https://community.adobe.com/t5/download-install-discussions/creative-cloud-app-can-t-manage-apps-don...). Let us know how it goes.

 

We'll be looking forward to your response.

 

Regards,

Anshul Saini

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Adobe Community Professional ,
Nov 18, 2021 Nov 18, 2021

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Nikki said: "Nope no luck. It is a university account if that helps"

 

Ah. That's the point.

You are blocked by your IT admin to install software on your machine.

Contact the IT department. They have the say on your machine.

They should be able to help you.

 

Regards,

Uwe Laubender

( ACP )

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