Persistent Error in Adobe InDesign: ‘There Was an Error Updating the Artifact

[Chris Tammar]

When I go to update a review link in InDesign, I keep getting this error message "there was an error updating the artifact". After that, the link does not work for most people. I am signed in to Adobe. Everything is up-to-date.... But this issue still persists. Can Adobe please fix this issue? It's emarassing when I go to send the review link to my leaders and they just get an error message when they try opening it.

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[Miklas]

Everything is working again for me too.

[Anubhav M]

Hello everyone,

Thanks for your patience. The product team has confirmed that the problem with Share for Review links not working has been resolved. Kindly refresh your links and let us know how it goes.

Thanks,
Anubhav

[karloverhere]

Nope, I just get this "error getting invited people" and infinite spinner if trying to make a share link now

[NOcreationsBE]

I am not getting that error (yet). Hopefully it is unrelated.

[KathCau]

My original issue has not been fixed – can't updated the content to the exsisting review link.

Does the file size have anything to do with it? I deleted all the content in the file, and the link updated. Then I pasted the content back in, and it updated one more time. But after I made another change and tried to update the link again, it didn’t work.

[NOcreationsBE]

@KathCau if you mean you are getting the error "There was an error updating the artifact", that is a known issue. In reality, the update does happen (as far as we know) despite the error message. Sometimes you will need to wait a few minutes and/or refresh the browser window before the update is visible. There is a separate topic about that here, in case you want to know more: https://community.adobe.com/t5/indesign-discussions/persistent-error-in-adobe-indesign-there-was-an-....

[J E L]

Hi @Anubhav M, I'm still consistently getting the “artifact” error just now. You have at least two issues going on with Share for Review, and this thread has combined them into one, making it difficult to know what has been fixed and what is still being worked on. To recap, if I share a new document with a few pages, it works. If I rename this document and reshare it, it works the first time. Then it's back to the “artifact” error each time there is another update. Thanks!

[MdesignAZ]

I'm still seeing the issue, even tho it's been resolved. 

Please reactivate this issue

[rhysllwyd]

Yes, working for me again this morning after yesterday’s outage.

[Peter Nevalain]

i still got the message "There was an error updating the artifact". I have deleted and saved a new reviewlink, at first it works, but when i should update i got the error message again.

[NOcreationsBE]

@Peter Nevalain, this is a known issue and has been going on for years. In reality, the update does happen (as far as we know) despite the error message. Sometimes you will need to wait a few minutes and/or refresh the browser window before the update is visible. There is an older topic about that here, in case you want to know more: https://community.adobe.com/t5/indesign-discussions/persistent-error-in-adobe-indesign-there-was-an-...

UPDATE: it seems Adobe has now merged both topics, which leads to some confusing replies now and then, but the link for both topics is now the same one as I mentioned above here.

[Peter Nevalain]

Exactly, that’s how it has been before. It has updated despite the error. But now it doesn’t update. Previously, the update time has changed, so you could see that an update had still been made. But now it doesn’t change the date/time and no update occurs.

[NOcreationsBE]

@Peter Nevalain, thank you for clarifying. Thit is a disturbing development. I will keep an eye on this as soon as the error occurs when I update one of my documents. I will be back with addidtional info about my own experience!

[Yakou]

I have this bug for several years now, happening randomly.
Now again in v21.0
Sometimes it even kills the app.
Happens with or without unmapped comments (which happen if the object related to the comment is moved outside the visible board)
I'm trying to guess what happens with the background task panel, and it seems to break at 99%. Not sure why it breaks at that moment.
What would be helpful, before a fix is eventually published, would be to display logs in this background task panel.
At least, we could understand what works, and what breaks in our file...
@Abhishek Rao ?

[Scott28929874pbtb]

Can the admins please unmark this issue as solved based on the latest feedback? This seems to be a major bug impacting many users, clearly this is not resolved yet.

[J E L]

Yes, I am still getting the artifact error!

[justing76488574]

This issue deffinately has not been resolved. Im having this same issue with multiple files still

[Leon1982-2]

Still getting the error also