Plairfay display font is giving troubles

New Here ,
Dec 01, 2021 Dec 01, 2021

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I have activated the Playfair display font in InDesign and in Typekit, but when I want to export the file into pdf it gets stuck every time. 

The other thing is that there is no help available with chat or telefphone. 

Can anybody help me please?

Blessings, Jennie
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Bug , Import and export , Type

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Adobe Community Professional , Dec 01, 2021 Dec 01, 2021
Hi Jennie, so you are not able to activate the Playfair Display font with the Adobe Fonts Service. What's your version of InDesign and operating system? Are you on a Mac with the new M1 chip? The first thing what I would try: [1] Log out of the Creative Cloud Desktop App. [2] Restart your machine. [3] Log in with the Creative Cloud Desktop App. [4] Go to the Adobe Fonts website and activate the Playfair Display font there: https://fonts.adobe.com/fonts/playfair [5] Startup InDesign to see if...

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Adobe Community Professional ,
Dec 01, 2021 Dec 01, 2021

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Hi Jennie,

so you are not able to activate the Playfair Display font with the Adobe Fonts Service.

What's your version of InDesign and operating system?

Are you on a Mac with the new M1 chip?

 

The first thing what I would try:

 

[1] Log out of the Creative Cloud Desktop App.

[2] Restart your machine.

[3] Log in with the Creative Cloud Desktop App.

[4] Go to the Adobe Fonts website and activate the Playfair Display font there:

https://fonts.adobe.com/fonts/playfair

[5] Startup InDesign to see if InDesign can access the font

 

 

Maybe you can also find an answer at the Adobe Fonts User Forum:

https://community.adobe.com/t5/adobe-fonts/ct-p/ct-fonts?page=1&sort=latest_replies&tabid=all

 

Regards,
Uwe Laubender

( ACP )

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New Here ,
Dec 01, 2021 Dec 01, 2021

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Thank you Uwe, this has solved my problem.

Blessings, Jennie

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Adobe Community Professional ,
Dec 01, 2021 Dec 01, 2021

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Your screenshot is showing a background task.

As far as I can see the background task wants to activate the font. Is that right?

It seems to me that InDesign is not able to see the font as an activated one.

 

Can you show a screenshot of your document where you use the font?

Together with the following panel:

Type > Find/Change Fonts…

Where Playfair Display is selected and the More Info button is pressed to see more details about the used font style.

 

Thanks,
Uwe Laubender

( ACP )

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New Here ,
Jan 03, 2022 Jan 03, 2022

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Dear Uwe,

 

I have the same problems  however I managed to activate the font.

Now the letter I gives me trobles???

 

Can anyone help please.

 

Best regards,

Rikke

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Adobe Community Professional ,
Jan 03, 2022 Jan 03, 2022

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Hi Rikke,

we need more information to help you.

What's your version of InDesign and operating system?

 

Please show the font details under "More Info…" of the problem font when you open:

Type > Find Fonts panel.

 

My suggestion:

Deactivate the font from Adobe Fonts.

Restart your machine.

Activate the font from Adobe Fonts.

 

Also: Attach a sample InDesign document where you see the issue.

Also the exported PDF.

 

Thanks,
Uwe Laubender

( ACP )

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