Problème d'exportation PDF avec InDesign

Community Beginner ,
Sep 01, 2022 Sep 01, 2022

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Bonjour,

j'ai, depuis plusieurs mois, des problèmes d'exportation en PDF de mes fichiers avec InDesign : l'export se fait plus ou moins bien (le PDF est en général généré), mais la tâche en arrière plan ne s'arrête jamais ce qui conduit à un blocage d'InDesign qui ne peut se résoudre que par un forçage d'arrêt. J'ai cru un moment que le responsable était mon Imac, un peu ancien, mais je viens d'en changer il y a trois jours pour un tout neuf, nettement plus puissant, et je rencontre exactement le même problème. La taille du PDF semble ne pas être en cause (que je génère des PDF d'une page ou de plusieurs centaines ne change rien).

 

Merci pour votre aide,

 

Guillaume.

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Bug , Import and export

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Community Expert ,
Sep 01, 2022 Sep 01, 2022

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Community Beginner ,
Sep 01, 2022 Sep 01, 2022

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Thanks a lot for your help. I've already tested several of these solutions, but there are still some that I didn't know about and that I'm going to try. Thanks again.

 

Guillaume.

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Adobe Employee ,
Sep 01, 2022 Sep 01, 2022

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Hi,

 

Sorry to hear about the trouble. Please try the suggestions shared by Mike and if you still need any assistance, please share a few more details like:

 

  1. The version of InDesign & macOS.
  2. Is this happening with a specific file or multiple files?
  3. Which PDF preset is used?
  4. Does it crash or become unresponsive? 

 

Regards

Rishabh

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Community Beginner ,
Sep 21, 2022 Sep 21, 2022

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Hi,

 

I tried all the proposed solutions, and it still does not work: my last pdf was over two hours ago, and InDesign is always unresponsive : I have to quit InDesign by forcing the shutdown, and when I reopen it, it doesn't manage to recover the file (I have to close a new one asking not to recover the file)

Capture d’écran 2022-09-21 à 13.50.12.png

 

So I answer the questions:

1. InDesign 17.4 2022 and MacOS Monterey Version 12.5.1

2. with all the PDF files I create, regardless of the original file
3. different pdf settings are used and always the same problem

4. see above

Regards,

Guillaume.

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Community Beginner ,
Sep 25, 2022 Sep 25, 2022

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The problem continues, and I still don't have a solution... I can't even stop the task in the background, and my Mac's fan starts spinning loudly... This is extremely annoying!

Thanks a lot in advance for your help.


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Community Beginner ,
Sep 25, 2022 Sep 25, 2022

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Look at this screenshot: the PDF "562-572" has been formed for more than 10 min, and InDesign is completely blocked... 

 

Capture d’écran 2022-09-25 à 09.53.44.png

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Community Expert ,
Sep 25, 2022 Sep 25, 2022

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Did you try to disable preflight? 

 

See some more here - https://helpx.adobe.com/indesign/kb/pdf-export-background-task-hangs.html#:~:text=From%20the%20Book%....

 

 

Remember, never say you can't do something in InDesign, it's always just a question of finding the right workaround to get the job done. © David Blatner

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Community Expert ,
Sep 25, 2022 Sep 25, 2022

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Tu as bien réinitialisé les préférences ?

Il faut relancer l'application tout en appuyant simultanément sur Maj, Ctrl, Alt et Cmd [Mac] jusqu'à l'apparition du message demandant confirmation. Ou alors, autre méthode : va dans User > Bibliothèque > Preferences > Adobe InDesign > Version xx (dépend de la version installée) > fr_FR et supprime uniquement le fichier InDesign Defauts. Ensuite, va dans User > Bibliothèque > Caches > Adobe InDesign > Version xx (dépend de la version installée) > fr_FR et supprime uniquement le fichier InDesign SavedData.

 

Si ça ne règle pas le problème, il faudra alors penser à désinstaller proprement InDesign :

https://helpx.adobe.com/fr/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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