problèmes de lecture de QR codes

Community Beginner ,
Jun 14, 2022 Jun 14, 2022

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Bonjour,

On vient de m'indiquer des problèmes de lecture de QR codes générés dans Indesign à partir de mobiles samsung tandis qu'il n'y a jamais de problème de lecture avec des Iphones.

Je suis extrêmement surprise. Je me permets donc de soumettre cette remarque afin de m'assurer de sa véracité. 

Si tel est le cas, ce qui serait très étrange, y a t il un moyen de rendre le qr code parfaitement compatible ? 

d'avance merci pour vos réponses. 

Bien cordialement

Valérie

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correct answers 1 Correct answer

Adobe Community Professional , Jun 14, 2022 Jun 14, 2022
QR Codes are a standard, identical for all devices.  Do you know if Samsung users get an error message? You could also test the code. Use the content (a link, an email address, or just text) to make a QR code in InDesign and a separate site like, QR Code Generator | Create Your Free QR Codes (qr-code-generator.com). Then check if the 2 images are identical (you can put them on top of each other and use transparency levels to spot the difference.

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Adobe Community Professional ,
Jun 14, 2022 Jun 14, 2022

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QR Codes are a standard, identical for all devices. 

Do you know if Samsung users get an error message?

You could also test the code. Use the content (a link, an email address, or just text) to make a QR code in InDesign and a separate site like, QR Code Generator | Create Your Free QR Codes (qr-code-generator.com).

Then check if the 2 images are identical (you can put them on top of each other and use transparency levels to spot the difference.

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Community Beginner ,
Jun 14, 2022 Jun 14, 2022

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Thank you very much for your answer. 

Indeed I thought QR codes were identical whatever the device used. 

I tested the code on Indesign and on the site you mentioned (thank you by the way), and the code that is created is slightly different. 

On the other hand the users don't get any error message when trying to flash the code. 

Could it be due to the URL length ? 

thank you. best regards. 

Valérie

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Adobe Community Professional ,
Jun 14, 2022 Jun 14, 2022

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J'ai un mobile Samsung et je n'ai aucun problème pour lire les QR codes que j'ai générés avec InDesign. C'est peut-être le lecteur de QR code utilisé qui fonctionne mal.

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Community Beginner ,
Jun 14, 2022 Jun 14, 2022

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Bonjour et merci beaucoup pour ce retour. 

Je pense qu'effectivement cela peut provenir de cela également. 

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