Problem saving in InDesign

[Eliana_Pe�a6620]

Hello! I'm having trouble saving a file in InDesign. Only a black window opens and stays there. Do you know what could be happening?

[Abhishek Rao]

Hi @Eliana_Pe�a6620,

Thanks for reaching out. Could you please confirm which version of InDesign and operating system you're using? Also, let me know if this happens with a specific file or with all files you try to save.

First, try going to Preferences > File Handling and turn off Save in Background, then restart InDesign and see if you can save the file normally.

If the issue continues, please rename the following folders:
– Rename the CEP folder to CEP.old from:
• macOS: /Library/Application Support/Adobe
• Windows: C:\Program Files (x86)\Common Files\Adobe

If that doesn't help, rename the UXP folder to UXP.old from:
• macOS: /Library/Application Support/Adobe and ~/Library/Application Support/Adobe
• Windows: C:\Program Files\Common Files\Adobe and C:\Program Files (x86)\Common Files\Adobe

Once done, relaunch InDesign and check again. If you still see the black window, please share a short screen recording, so I can review it further.

Looking forward to your update.

Abhishek

[Eliana_Pe�a6620]

Thank you for your response. The version I am using is 21.0. My operating system version is macOS 15.6.1.
I followed the first step you indicated, but after File Handling, I do not see the option you mentioned.
This happens with all files.

[Abhishek Rao · Accepted solution]

Hi @Eliana_Pe�a6620,

Thank you for confirming the details. You're right, the Save in Background option isn't available in InDesign (I mixed that up with Illustrator, my apologies). Please go ahead and try the other steps I mentioned earlier for macOS, renaming the CEP and UXP folders and then relaunch InDesign to see if that helps.

If the issue still persists, try going to InDesign > Preferences > General and enable Use Legacy 'New Document' Dialog, then restart the app and check if you're able to save normally.

Please update me on how it goes.

Abhishek

[Eliana_Pe�a6620]

Perfect, the problem has been solved. Thank you very much for your help.

[thierryp41450248]

HI, I have the same issue but using PC version with Windows 11.

I tried your procedure with my IT team because I can't modify all folder by myself, but there's no UXP folder in C:\Program Files (x86)\Common Files\Adobe, and there's noSave in Background option in Preferences > File Handling. So it's still doesn't work

Thanks for your help.

[leo.r]

no Save in Background option in Preferences > File Handling

By @thierryp41450248

That option is from Illustrator, it was mentioned here by mistake, as clarified in the correct answer above.