Problem with uploaded Fonts in Adobe CC

[SECC]

Hi. I have a problem with my custom uploaded font in adobe create cloud. All programms and cloud service are on the latest versions and this problem happens since a while.

When i upload some custom fonts to my account, it works pretty well and the fonts are availible in the different apps like indesign or illustrator. A day or two later, the fonts are still in the list and marked as installed, but they are no longer availible in the programs. 

So i try to contact the support serveral time but till know no solution. Now i have done a clean install with the new mac os with a new user and reinstall adobe cloud completly new. And the problem is still there on the new build machine. 

If i delete the fonts out of the cloud and reuplaod them, it works again. But this is really silly, to do this with all fonts I need every day… 

Does anyone have simmilar problem or may a idea for a solution? I dont get any error messages, so its hard to find out, where the current problem really is.

[Eric Dumas]

Could it be a copyright issue, that Adobe checks after you uploaded them?

[SECC]

Not really. This Problem happens with all the uploaded fonts.

[BobLevine]

I realize English is not your first language but I'm having a bit of hard time understanding what you mean by uploading fonts to Creative Cloud.

[SECC]

I mean the option to upload custom fonts to adobe cloud. Attached a screenshot. So im able to active and use fonts, which are not in the Adobe Font Libary.

[BobLevine]

Why not just install them on your computer? If that works, you can consider reporting the issue to Adobe.

[SECC]

Because i need it on two devices. So if i get the option from adobe, i will use it. It works pretty well, but since a while it doesnt with the same fonts. Dont know why.

[BobLevine]

That's why I recommended that as a troubleshooting step. Does it work on the other device?

[SECC]

nope. Same issue there.

[BobLevine]

Have you reported it to Adobe?

[SECC]

Yes I have. But after few hours waiting, installing new account, deinstall and install the hole suit im still on the same problem. It is pretty hard to get someone, who is really a pro in the support area.

[SECC]

So best solution is, dont use it.... Really dont get it, why something like this is developed...