I need to cancel my InDesign plan, which I downloaded as a free 1 month trial. As I forgot the deadline for unsubscribing, I payed 1 month which I didn't need and want to cancel the plan now, since I really don't need it!
I am a student, and a professor suggested to download a free trial for academic purpose only, I concluded my project and now this service is pretty useless.
Moreover, I literally DON'T have the 135€ they are asking to cancel the annual plan. My credit card is empty.
So, I'd need to get a help from Adobe staff.
Here is the FAQ for the Creative Cloud which gives you information and links to contact Adobe Staff. It cannot be handled in a public forum:
Yes, I read all of the pages about cancelling or modifying the membership, but there's no suggestion on the unsubscribing penalty.
I received a message from Adobe staff, asking my contact info, thanks
Make sure it's from Adobe.com.
Yes, I checked the profile and it didn't look like an Adobe team's one
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I contacted the customer care and explained my situation. They were extremely kind and efficient and it seems that I definitely solved my problem (hope not to receive any reminder in the next weeks...).
Thanks to everyone who tried to help!
i have the same problem.
how did you contact the customer care? i cannot find any e-mail of them.
thank you for the info.
did you get any answer?
You contact customer service by logging into the Creative Cloud using the Adobe ID associated with it. Then go to this web page:
If you don't see your problem listed, there is a link to chat at the bottom right.
I have exactly the same issue as you had before. They offered me a three-month free offer after I talked with them. It is not the best solution as I still have to pay the rest 8 months which I really don't need to use it! Can you please share how you dealt with it? thanks
SE tra ta de cancelar y anular mi plan de ADOBE ACROBATSTD DE 15,72 al mes, y llevo mas de un año y creo que he enviado varias veces y no quiero pagar más. Por favor atiendad mis peticiones.
Un cordial saludo
JOSEBA IÑAKI OLARIAGA