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Problems with InDesign 16.04

New Here ,
Oct 15, 2021 Oct 15, 2021

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 I have updated Indesign to version 16.04. When I start the program I do not see the "workspace". 
When I create a new document I do not get the menu with the settings and if I want to exit
I get the following message: Can not handle the request because a modal dialog box or warning is active.
What can I do? As it is now, I am not allowed to use InDesign.
TOPICS
Creative Cloud, Feature request, Installation

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Adobe Community Professional ,
Oct 15, 2021 Oct 15, 2021

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Try resetting your preferences:
The easiest way to reset everything is to delete the InDesign preferences: as soon as InDesign starts to boot hold down Shift, Alt, Ctrl (and Apple/Cmd if working on a Macintosh). A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

 

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You can always try the creative cloud cleaner tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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Adobe Employee ,
Oct 15, 2021 Oct 15, 2021

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Hi there,

 

Sorry to hear about your trouble. I would like to know if the steps suggested above by @Eugene Tyson worked for you? If not, I would recommend you to update InDesign to v16.4 and see if that helps.

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks & Regards,

Anshul Saini

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