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Problems with indesigning not finding fonts

New Here ,
Nov 16, 2022 Nov 16, 2022

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I have a continual issue with the above typically when I am editing a doc created by a third party. Even though I have the 2 x fonts installed it always states 'the fonts are currently unavailable on your computer' meaning everytime I have to go through a v laborious process of 'finding/replacing font' - these are for menus and brochures for a business.

 

The two fonts causing all the issues are purchased - SangBlue Empire and Euclid.

 

Screenshot 2022-11-16 at 17.31.49.png

 

I have just tried to delete the 2 fonts hoping to re-install them, but even though I have deleted them in the Adobe fonts folder they still show up in the Type / Font drop down list of fonts. 

 

 

Screenshot 2022-11-16 at 17.34.27.png

 

 

When I click on the Missing drop down it lists these two fonts, yet they are clearly shown above the Missing row.

 

Any assistance greatly appreciated - is there a In Design live person / co that one can speak to that can help with these matters??

 

thanks

 

 

 

 

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Community Expert ,
Nov 16, 2022 Nov 16, 2022

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It would help a lot if you could tell us more about your system: Please tell us what operating system (exactly) you're running. Please tell us (exactly) what InDesign version you're using.

 

You'll also be able to give more information if you open up the Type > Find/Replace Font dialog, and within it, Click More Info and take a screen capture.

 

The fonts you're referring to are not Adobe Fonts (formerly Typekit fonts). Adobe fonts will show in the font like (Type menu > Font) with a Cloud icon:

 

Screen Shot 2022-11-16 at 9.43.17 AM.pngScreen Shot 2022-11-16 at 9.43.17 AM.png

 

The SangBlue Empire and Euclid fonts your document has may not  be on your system or you may have a different version. That's why the information in the Find/Replace Font dialog would  be helpful.

 

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New Here ,
Nov 16, 2022 Nov 16, 2022

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Very kind. ..

System - macOS Ventura 13.0

I have both InDesign 2022 and 2023 installed in applications

I also use Creative Suite

 

Here's a screen shot of Find/replace font window

 

Screenshot 2022-11-16 at 18.04.53.png

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Community Expert ,
Nov 16, 2022 Nov 16, 2022

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This font exists in 2 different formats: OTF and TTF. It seems that that you have the TTF version and that the person who sent you the document has the OTF version.

 

but even though I have deleted them in the Adobe fonts folder

you mean the /Applications/Adobe InDesign 202*/Fonts folder?

 

Can you create a new document, using your version of SangBleu Empire then go to the Text menu > find font, make a screenshot of the window showing the font version?Capture d’écran 2022-11-16 à 18.56.30.jpg

 

is there a In Design live person / co that one can speak to that can help with these matters??

This is a user to user forum, not the Adobe support, but you'll surely find the answer here.

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New Here ,
Nov 16, 2022 Nov 16, 2022

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thank you jmlevy 

someone above has also responded to my issue so everything crossed he can help

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Community Expert ,
Nov 16, 2022 Nov 16, 2022

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Ok, but can you post the screenshot I asked for? The find font window, not from the missing font document but with a new fresh document, with YOUR version of SangBleu or Euclid?

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New Here ,
Nov 16, 2022 Nov 16, 2022

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Thanks - I don't have any data in the Info window when I do this for some reason

Screenshot 2022-11-16 at 18.37.50.png

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Community Expert ,
Nov 16, 2022 Nov 16, 2022

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Re-open the Find/Replace Font dialog box. Click on the font name in the Font Information at the top (like I have done below). That will reveal information about the font you are using in the Info section below. Make a screen capture. Here's what mine shows:

 

Screen Shot 2022-11-16 at 10.51.33 AM.png

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New Here ,
Nov 17, 2022 Nov 17, 2022

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Of course - here we go, one screen shot for each of the problematic fonts

Screenshot 2022-11-17 at 13.02.12.png

 

Screenshot 2022-11-17 at 13.01.40.png

 

 

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Community Expert ,
Nov 17, 2022 Nov 17, 2022

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That's weird. You seem to also use the OTF version. Do you use a font manager tool like Suitcase, or FontAgent or FontExplorer? If yes, look for a “clean font cache” command and try it.

If not, read this and try:

https://glyphsapp.com/learn/eliminating-font-cache-problems

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New Here ,
Nov 17, 2022 Nov 17, 2022

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Thank you

I have deleted and rebuilt the caches on my iMac...

And I have deleted the 2 x fonts that are causing the issues in the font folders within InDesign yet the fonts are still showing on my dropdown Type - Font - menu

Is there a folder these are stored that I am missing?

Planning on removing all and re-installing....

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Community Expert ,
Nov 17, 2022 Nov 17, 2022

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How did you install the fonts? Using FontBook? Are you sure that you have not multiple copies of the same font files in different locations?

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Community Expert ,
Nov 16, 2022 Nov 16, 2022

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Could this be a case of installed fonts being corrupted? Check if these fonts are installed on your computer, not the InDesign document folder or InDesign font folder, if they are installed then do uninstall and install.

-Manan

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New Here ,
Nov 17, 2022 Nov 17, 2022

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Yes they are installed in the Font suitcase on both macs and work fine on progs like word....

I have uninstalled and installed some months ago thinking the same thing but it didn't help with issues on InDesign

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