Programs crashing since I updated to 17.0.1

New Here ,
Dec 08, 2021 Dec 08, 2021

Copy link to clipboard

Copied

Is there anything to fix this?

Especially with InDesign, I find all programs have a hard time processing with this newest update.

TOPICS
Performance

Views

31

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 08, 2021 Dec 08, 2021

Copy link to clipboard

Copied

Which version of OS?
How much RAM and spare disk capacity do you have?
Have you tried resetting the InDesign preferences?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 08, 2021 Dec 08, 2021

Copy link to clipboard

Copied

LATEST

Hi there,

 

Sorry about the crashing! I know that's really frustrating. I would request you to share a few more details along with the ones asked by @Derek Cross:

  • The exact version of OS
  • Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.

 

Also, I would suggest you try the following steps and let us know how it goes:

  • Try running the app in Safe Mode  (MacWindows) & Root/ Hidden Admin account (MacWindows)
  • and check if it is running without getting crashed.

  • Close all Adobe applications and manually reset InDesign preferences by renaming the folders from the following locations:
    ~/Library/Caches
    ~/Library/Preferences
    Rename Adobe InDesign and com.adobe.InDesign to Adobe InDesign.old and com.adobe.InDesign.old and
    launch InDesign from the Creative Cloud app

 

We'll be looking forward to your response.

 

Thanks & Regards,

Anshul Saini

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines