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Publish onlin dashboard is empty ??

Community Beginner ,
Jun 07, 2022 Jun 07, 2022

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Hello, we are currently trying to update an existing published online document but it tells us there are no document to update ? The publish online dashboard is empty ? But we have published this document in the past ? What's going on ?

 

Thank you

 

P.S. Also, how do we update a document published on another account ? (let's say a colleague is on vacation ?)

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Bug , EPUB , Publish online

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Community Expert ,
Jun 07, 2022 Jun 07, 2022

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Trying signing out of your CC account and back in to fix the dashboard, assuming it used to have previous documents listed. The only user who can updated Publish Oneline files is the original poster. You can vote for a collaborative workflow here: https://indesign.uservoice.com/forums/601021-adobe-indesign-feature-requests/suggestions/33940372-te....

 

~Barb

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Community Beginner ,
Jun 07, 2022 Jun 07, 2022

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It dosen't seem to work. It is even worst... The loggin screen flashes when we try to see the online dashboard 😞

 

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Community Beginner ,
Jun 08, 2022 Jun 08, 2022

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What's strange is that only one team member can't see her documents in her Publish Online Dashboard ?? But when she hover the "recentkly published" menu... A list of document appears ?? Really need help for this one 😞

 

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Community Expert ,
Jun 07, 2022 Jun 07, 2022

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Hi @Little_JBs:

 

How about the solution found in this thread? 

 

~Barb

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Community Beginner ,
Jun 08, 2022 Jun 08, 2022

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What solution ?

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Community Expert ,
Jun 08, 2022 Jun 08, 2022

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LATEST

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Community Expert ,
Jun 07, 2022 Jun 07, 2022

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What browser and version are you using?

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Community Beginner ,
Jun 08, 2022 Jun 08, 2022

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Google Chrome 102

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Community Expert ,
Jun 07, 2022 Jun 07, 2022

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I am not currently having trouble viewing my Publish Online dashboard. 

You cannot update a document created by another user's account.

Would be a nice feature, though, you can request here: https://indesign.uservoice.com/forums/601021-adobe-indesign-feature-requests/category/209239-publish...

There are several entries requesting this sort of feature, including this one: https://indesign.uservoice.com/forums/601021-adobe-indesign-feature-requests/suggestions/33940372-te...

Please vote and add any comments.

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Community Expert ,
Jun 08, 2022 Jun 08, 2022

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Just tried Chrome Version 102.0.5005.61 (Official Build) (x86_64) on Mac, and the dashboard list is there. 

Getting analytics is another matter. Takes way too long, but that has been reported many times. And it sounds like you can see your list of documents even?

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Community Beginner ,
Jun 08, 2022 Jun 08, 2022

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Still doesn't work for one of our team member. And she needs to update a version by tomorrow... We cannot send a new Url to our client. This is very frustrating. Can anyone from adobe help ? Thank you

 

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