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Publish Online Crashes InDesign

New Here ,
Nov 18, 2021 Nov 18, 2021

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Everytime I try to publish documents online, it crashes InDesign. It had been working a week ago, but then just suddenly stopped. I tried updating InDesign to the latest version (17.0.1) and no dice. I can update one I've published previously, but I can't publish any new documents. How do I fix this?

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Bug, Publish online

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Adobe Community Professional ,
Nov 18, 2021 Nov 18, 2021

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Hi Jaqueline

Welcome to the forum.

A few things to check out:

Which OS and version?

How much RAM and spare hard disk capacity do you have?

How big is the document you are trying to upload (eg does it include videos)?

Have you tried resetting the InDesign preferences?

 

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New Here ,
Nov 19, 2021 Nov 19, 2021

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Hi Derek,

 

I'm on a brand new Macbook Air M1 running Monterey 12.0.1, my memory is 16BG and I have 722 GB of free space. The document file size is 32MB, no videos/gifs or anything, just text and linked or pasted photos. What preferences should I be resetting?

 

Thanks!

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Adobe Community Professional ,
Nov 19, 2021 Nov 19, 2021

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This will set InDesign back to the factory defaults:

1) Close InDesign
2) Double click on Adobe InDesign's icon to launch it
3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
4) When a dialogue appears, asking you “Delete InDesign Preference Files?” Click Yes.

(If you don't see the question do it again.)

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New Here ,
Nov 19, 2021 Nov 19, 2021

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Let me get this straight... I'm supposed to wipe ALL of my preferences?! What does this accomplish? I have a state of the art computer how does this just happen?!

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Adobe Community Professional ,
Nov 19, 2021 Nov 19, 2021

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You're not supposed to do anything – you asked for advice and I suggested you reset the InDesign preferences to see if it prevents your crashes. If it doesn't resolve the issue return here for further suggestions.

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New Here ,
Nov 19, 2021 Nov 19, 2021

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Hi Derek,

 

I'm sorry this is just extremely frustrating to have the problem develop randomly when I have deliverables for clients. Other people on Reddit have also had it happen, so at this point I think it is a glitch. I just wiped  my preferences and InDesign still crashed when I go to publish online.

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Adobe Community Professional ,
Nov 19, 2021 Nov 19, 2021

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Does it crash when you try and upload any document, or just one particular document?

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